Admissions Scheduler - Substance Use Disorders at Nystrom & Associates Ltd in ARDEN HILLS, Minnesota

Job Description:

As anAdmissions Scheduleron our Substance Use Disorder teamatNystrom & Associates, you will be the first point of contact for patients in ourSubstance Use Disorder program- answering in-bound phone calls and making out-bound phone calls to schedule patients for the treatment of substance abuse disorders at our clinics. You'll be part of ateamhelping patients who are experiencing substance use disorder, personal, emotional, and psychological problems. You'll play an important part of that process byanswering phones and handling calls in a friendly, welcoming, and timely manner.

Nystrom & Associatesis a team of mental health professionals that specializes in psychiatric evaluations, clinical social work, and family therapy. Founded in 1991, we offer an intensive outpatient chemical dependency program, psychological testing, and behavioral health and medication management services.

Hours (Please ensure that you can work the listed shift below - we do not hire part-time or seasonally):
Monday - Friday 9:00 AM- 5:30 PM
Must be able to work the advertised shiftAfter the initial 90-day training period is over, candidates are eligible to work remotely.

Pay rate:
$19.15 per hour

Responsibilities include:
Promptly answer phone calls from patients and referents seeking substance use disorder servicesSchedule patients for Substance Use Disorder (SUD) services for Minnesota clinicsGuide callers through scheduling processes and provide education about available servicesProcess internal and external referrals; place outbound calls to schedule requested servicesManage EHR inbox; promptly address and respond to messages and inquiriesComplete other duties as assigned by leadership

Key Attributes of a successful candidate include:
Customer service skills an empathetic, active listener, who has strong follow-through skills.De-Escalation at times, you will take calls from individuals in a crisis of some kind, the ability to utilize de-escalation skills in those situations is key.Critical thinking skills the ability to think creatively, problem solve, work independently, and identify how to best address the issues a patient may be calling in regards to

Requirements:
Displays empathy and sensitivity in navigating complex situations with patientsStrong ability to multi-task, handle stress, deescalate, and problem solvePositive attitude and ability to be flexibleWorking knowledge of Microsoft Office; proficient with using computer systems and typingHigh School Diploma requiredAn interest/experience in substance use disorders, psychology, counseling, the behavioral sciences, social work, or healthcare is strongly preferred

Benefits:
Nystrom & Associates, Ltd. prides itself on the benefits and compensation offered to staff, including:
Medical & Dental insuranceOpportunities for professional growth and career advancementHealth Savings Account (HSA)Flexible Spending Account (FSA) for applicable medical and dependent care expensesPaid Time Off (PTO)Paid Holidays401(K) Retirement Plan with a generous employer matching programSupplemental insurances,such asshort term disability, cancer insurance, and accident insurancePartnerships with local universities for tuition discounts:
St. Mary's University - 10% discountUniversity of Northwestern - St. Paul - 10% discount for select programsBethel University - $400 Scholarship per term for select programsCapella University - 10% tuition discount plus additional perksAdler Graduate School - 10% tuition reduction