Team Lead (Intensive Case Management) at Highland Rivers Health in Dalton, Georgia

Job Description:

There is a place for you at Highland Rivers Behavioral Health!Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.Are you ready to make a Difference?JOB SUMMARY: The Intensive Case Management (ICM) Team Lead plans, manages, and directs the daily operations of Highland Rivers Behavioral Health Intensive Case Management (ICM) Team which is a medium intensity community-based program for adults with severe and persistent mental illnesses. The Team Lead provides direct care in a recovery focused environment. The Team Lead provides direct care services including behavioral health assessments, treatment plan reviews and treatment planning.Duties and Responsibilities include:

• Plans, manages, and directs the daily operations of Highland Rivers Behavioral Health Intensive Case Management (ICM) Team, a team of 10 case managers; providing both direct supervisions to team members including monitoring and tracking workflow and day-to-day work of ICM team members.


• Conducts/leads mandatory weekly team meetings to support individual's needs.


• Plans goals and objectives in accordance with accreditation standards, governing boards, and individuals in daily operations of assigned areas


• Participates in clinic treatment team meetings weekly.


• Participates in quarterly coalition meetings conducted by DBHDD.


• Participates in developing, managing, and maintaining a collaborative and cooperative service environment in the community at large.


• Monitors ICM Team services to ensure compliance with fidelity, accreditation standards, governing boards, and individuals in daily operations of assigned areas.


• Provides oversight and completion of monthly reports internally to Highland Rivers as well as external reports to the Regional Office, DBHDD, etc.


• Provides clinical oversight for all clinical program operations and staff in addition to providing clinical support to staff who are on-call, in the event a licensed clinician is needed.


• Responsible for keeping all charts in compliance with the ASO, QI, CARF, DBHDD, HFR, and other accreditation standards.


• Establishes professional and ethical relationships with individuals, families and co-workers.


• Recruit, hire, and train new team members to perform standards outlined within their performance evaluations.


• Assists staff in reaching their identified productivity target due to Pay for Performance Model


• Displays flexibility, cooperation and a positive attitude.


• Completes assigned tasks in a timely manner and requests directions and supervision when appropriate.


• Uses initiative and judgement to assure that circumstances requiring attention are referred to the appropriate team member.


• Performs other duties as directed by supervisor.


• The program is a 24/7 service with rotating on-call and possible weekend and holiday work.

• Health Insurance through the State Health Benefit Plan of GA


• Flexible Benefits such as dental, vision, life, critical illness, etc.


• Retirement Plan with employer matching


• 4 weeks of Paid Time Off with increase of accruals based on years of service


• 10 paid holidays


• 1 personal day


• Qualifying employer for Public Student Loan Forgiveness


• NHSC loan forgiveness in qualifying counties.


• Clinical supervision for candidates on a licensure track.