Mobility Services Support - Temporary at Princeton University in Princeton, New Jersey

Job Description:

Mobility Services Support - Temporary

US-NJ-Princeton

Job ID: 2025-20312
Type: Temporary
# of Openings: 1
Category: Campus and Auxiliary Services

Overview

Reporting to the Assistant Director, Campus Engagement, Transportation and Parking Services (TPS), this role supports a dynamic suite of initiatives to improve mobility services for the University community, such as TigerTransit, Lyft, bike management, carshare, and commuter benefits. The Mobility Services Support role will also liaise with The Service Point and provide cross-functional team support on various departmental initiatives.

This position is temporary.

Responsibilities

Program management and administrative support (60%)

• Provide comprehensive administrative support for key mobility services such as Lyft pass enrollment, confiscated bike reconciliation, and Revise Your Ride commuter benefits payouts.

• Track key program metrics (e.g., ridership, service usage, customer feedback) and assist with developing regular performance reports for leadership.

• Assist with reviewing administrative processes to ensure continuous improvement while taking responsibility for maintaining accurate standard operating procedures (SOPs).

• Order program materials and assist with processing related expenses.

Communication (20%)

• Address incoming customer service requests, ensuring timely and accurate responses and facilitating escalations when necessary.

• Create content for multiple communication channels (e.g., signage, email, website and apps, social media, etc.) to promote mobility services.

• Assist with developing and maintaining a mobility services communication schedule to support awareness and coordination across TPS and campus partners.

• Coordinate and support events to engage the University community and promote campus mobility services.

Cross-functional support (15%)

• Work closely with the Transportation Program Manager and other team members on cross-training to ensure team members can support various functions as needed.

• Serve as a liaison to The Service Point, resolving escalated cases and improving customer-facing processes.

• Contribute to department-wide initiatives and University events, assisting with special projects and team-wide objectives.

Other duties as assigned (5%)

Qualifications

ESSENTIAL QUALIFICATIONS:

• 3+ years of hands-on experience in program coordination or customer service.

• Organizational skills to handle several projects simultaneously, accommodate shifting priorities and meet deadlines.

• Strong proficiency with Microsoft Office applications

• Strong analytical and problem-solving skills

• Proficient copy-editing ability and experience with content management platforms (e.g., Drupal, WordPress, Canva)

• Experience preparing materials and logistics for meetings and events.

• Demonstrated ability to work collaboratively in a diverse university environment.

• Demonstrated ability to work with confidential information and issues using discretion and judgment.
  
  

PREFERRED QUALIFICATIONS:

• Experience in transportation or parking management, particularly in higher education, hospitals, airports, or public agencies.

• Experience in transportation and parking management systems (e.g., T2 parking software, TripShot, Bike Index etc.) or similar systems.

• Experience with ServiceNow or similar customer service platforms.

• Experience in organizing large-scale public events, such as open houses or community outreach initiatives.

Be advised that you will be contacted only if there is further interest in your application. Your candidate dashboard may not display status updates for this requisition.

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. KNOW YOUR RIGHTS

PI259153198

Salary:

$1.00

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