Medical Support Assistant at Choctaw Global in Santa Fe, New Mexico

Job Description:

HIRING ACTION IS CONTINGENT UPON SUCCESSFUL AWARD OF CONTRACT

WHY JOIN CHOCTAW WORKFORCE SOLUTIONS:

Are you passionate about making a difference in healthcare? Choctaw Workforce Solutions (CWS) is seeking a dedicated Medical Support Assistant to join our team. At CWS, we are driven by our mission to provide excellent support services to federal and commercial clients. This is your opportunity to work in a rewarding, patient-focused environment while advancing your career with a company committed to excellent service. If you are ready to contribute your skills and make a meaningful impact, we want to hear from you.

YOUR RESPONSIBILITIES:

1. Patient Eligibility and Resource Coordination:
   • Assess patient eligibility for care and guide them through the process of accessing alternative resources such as Medicare, Medicaid, or private insurance.
   • Provide accurate and timely assistance ensuring patients understand their options and receive the necessary referrals from external providers.
2. Referral and Documentation Management:
   • Collect and review health records ensuring proper documentation for external providers.
   • Maintain organized program files and support efficient documentation practices.
3. Administrative Support:
   • Process denial letters and prepare detailed reports for program operations.
   • Manage communication channels, including phone calls, mail, and office supplies, ensuring smooth office functionality.
4. Customer Service Excellence:
   • Provide outstanding service to patients and visitors, addressing inquiries and guiding them to appropriate resources.
   • Assist with benefit determinations and explain billing processes to patients and providers clearly and effectively.
5. Operational and Team Collaboration:
   • Actively participate in team meetings and training programs, contributing to a collaborative and well-informed work environment.
   • Manage purchase orders to ensure timely payments for services and supplies.
6. Compliance and Confidentiality:
   • Uphold HIPAA and Privacy act standards maintaining the confidentiality of patient information.
   • Ensure a clean and organized workspace, consistently adhering to all infection control and safety protocols.

WHAT WE ARE LOOKING FOR:

Education:

• High school diploma or equivalent.

Experience:

• Twelve (12) months of related experience, preferably within a healthcare setting.
• Familiarity with medical terminology, coding (CPT, HCPCS, ICD-10) and billing practices.
• Experience working with multicultural patients and interpreters for non-English speakers is preferred.

Licensure & Certifications:

• Certification in Medical Administration is preferred.

Skills & Competencies:

• Technical Proficiency:
  • Proficiency in MS Office Suite (Word, Outlook, Excel).
  • Familiarity with medical terminology and coding systems.
• Organizational Skills:
  • Strong organizational and time management skills to conduct multiple tasks efficiently.
  • Ability to maintain accurate records and documentation.
• Team Collaboration:
  • Work effectively with colleagues to achieve common goals and ensure seamless delivery of services.
  • Contribute to a positive team environment by actively participating and contributing to meetings and training sessions.
• Confidentiality and Compliance:
  • Commitment to maintaining confidentiality and adhering to compliance standards.
  • Knowledge of HIPAA regulations and privacy protocols.

WORK CONDITIONS:

Work Environment:

• Working within a professional healthcare setting, you will adhere to high standards of safety and infection control, while experiencing the fulfillment of providing critical support services in a fast-paced, patient-centered facility.

Schedule:

• Standard hours of operation are Monday through Friday, 8:00 am. to 4:30 pm.

Health and Security Requirements:

• Compliance with vaccination requirements and submission of documentation for vaccine-preventable diseases.
• Successfully complete a background check in compliance with the Indian Health Child Protection and Family Violence Prevention Act.
• Must obtain a government-issued contractor identification badge.

WHAT YOU WILL LOVE ABOUT THIS POSITION:

Make a Meaningful Impact:

• Play a key role in providing healthcare support to diverse communities.
• Assist patients in navigating healthcare systems ensuring they receive the care they require.
• Contribute to a mission-driven organization based on a strong service of excellence.

Collaborative Work Environment:

• Work closely with a supportive, team-oriented group of professionals.
• Participate in regular meetings and training sessions to stay up-to-date and expand your knowledge base.
• Experience the fulfillment of collaborating with healthcare providers and other team members to improve patient outcomes.

Professional Growth and Development:

• Gain valuable experience within a healthcare setting, expanding your knowledge of medical terminology, coding, and billing.
• Opportunity to work with multicultural patients and interpreters, enhancing your overall communication skills.
• Be part of an organization that values continuous learning and career advancement.

JOIN OUR MISSION:

At Choctaw Workforce Solutions, we are more than just a company – we are a team dedicated to making a difference in the lives of the communities we serve. By joining CWS, you will become part of an organization that is committed to delivering exceptional service, fostering professional growth, and promoting an overall positive work environment. If you are passionate about healthcare, customer service, and making a real impact, we want you on our team. Apply today and take the next step in your career with Choctaw Workforce Solutions– where your skills and dedication will help us create a brighter future for all.

EEO/AAP STATEMENT:

We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to craft and maintain an environment that respects diverse traditions, heritages, and experiences. Choctaw is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions) sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

DISCLAIMER:

The above-noted job advertisement is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the positions.

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