District Manager at Harbor Group Management in Columbus, Ohio

Job Description:

MULTIFAMILY DISTRICT MANAGER

Reports To: Regional Manager or Regional Director
Supervises: Property Managers, Leasing Managers, and Maintenance Associates

Job Summary:

The District Manager is responsible for recruitment, training, development, and supervision of property staff, sharing ownership of portfolio strategy, and maximizing the performance of assigned portfolio of properties. This position is also responsible for ensuring company standard operating procedures (SOPs) and customer service expectations are adhered to.

Duties & Responsibilities:

• Supervise and support the assigned staff within their area of responsibility to meet the Company's customer service, business performance, and staff development goals.
• Communicate with residents to address, resolve, interpret, judge, or enforce the lease and any concerns, requests, or problems. Respond to and resolve escalated tenant concerns/requests in an expedient manner.
• Meet targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, and preparing and reviewing monthly financial status reports.
• Approve invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.
• Control expenditures by staying within the constraints of the approved budget.
• Manage the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducting periodic apartment inspections, following proper notice requirements, and imposing and collecting late fees and other charges as allowable and stated in the terms of the lease.
• Gather, analyze, and interpret current market and economic trends that may impact the property and implement short- and long-range marketing and leasing strategies to achieve the property's occupancy and revenue goals.
• Ensure the property's maintenance team members comply with the Company's standards with respect to responding to and completing resident service requests.
• Conduct regular property inspections and take appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meets established standards for safety, cleanliness, and general appearance and appeal.
• Correspond with local municipal authorities regarding notices and enforcement of local ordinances and codes.
• Provide input into the development of budget(s) for the district properties by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.

• High School diploma or equivalent required.
• Bachelor's degree (BA/BS) in business, property management, or other related field preferred.
• Minimum of 2 years of experience in senior leadership role, managing 3 or more properties.
• Certifications Preferred: ARM, RAM, CAM, CPM, CAPS, NAHP, HCCP.
• Working knowledge of Microsoft Office Suite and experience with one or more property accounting systems, revenue management systems and other industry-related software.
• Must possess a proven track record of successful property management experience and knowledge of property maintenance, property marketing, and insurance.
• Must have the ability to communicate well both verbally and in writing and possess a strong supervisory, personnel management and organizational skills.
• Ability to delegate and communicate property management methods along with the ability to problem-solve issues.
• Travel is required. Must have reliable transportation to conduct site audits.

• Competitive Salaries & Bonuses
• Medical, Dental & Vision Plans
• 401(k) Plan with Employer Matching Contributions
• Paid Personal Time & Holidays
• Flexible Spending Accounts
• Free Long-Term Disability
• Free Life Insurance
• Short Term Disability
• Health Savings Account with Employer Contributions
• Wellness Perks
• FinFit Health Finance Program
• Employee Apartment Discount
• Employee Referral Program
• Employee Recognition & Awards
• Employee Assistance Program
• Volunteer & Community Service Opportunities
• Tuition Reimbursement