Visitor Experience Coordinator at The Ohio State University in Columbus, Ohio

Job Description:

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Job Title:Visitor Experience CoordinatorDepartment:Wexner Center for Arts | Facilities Rentals

Mission Statement

The Wexner Center for the Arts is The Ohio State University's multidisciplinary laboratory for contemporary art and culture. Through exhibitions, performances, screenings, educational programs, artist residencies, and publications the Wex serves as a vital forum where artists test ideas and where diverse audiences engage the art and issues of our time. In its programs, the Wex balances a commitment to experimentation with a critical appreciation of the past. Our work affirms the university's pursuit of civic participation, freedom of expression, and robust dialogue.

DEI Statement

The Wexner Center values diversity and offers a supportive, open, and inclusive community. We encourage candidates to apply, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Detailed Position Description

As a member of the Wexner Center for the Arts' Visitor Experience team (Visitor & Ticketing Services, House Management, Facility Rentals/Events, the Wexner Center Store, and Accessibility), responsible for implementing a consistently positive experience for the Center's visitors, consistent with the institution's mission & brand; work in conjunction with programming teams to plan, manage and supervise front of house activities as they relate to audiences; recruit, train, schedule, supervise, and update volunteers and part time staff on various programs and events at the Center; provide input into areas that interact with the public in consultatory relationship to other departments regarding Visitor Experience.

Supervises: 75 -100 Intermittent Part time Staff and 10-20 Volunteers; in conjunction with other Events Coordinator



Desired Experience and Skills

Bachelor's degree in theater, arts administration, or an equivalent combination of education and experience in visitor experience or other equivalents required; excellent verbal and written communication skills, excellent interpersonal skills, and ability to remain focused under pressure required; working knowledge of MS Word, Excel, Outlook required; sustained physical activity, such as pushing carts, set-up, remaining standing on feet for extended periods, walking up stairs and inclined ramps required; lifting up to 50 lbs. required; valid US driver license required. Experience in large-scale performing arts management and volunteer management/volunteer experience desired; event management experience or a desire to learn desired; mentoring experience desired; basic knowledge of the language and terms of the performing, media, and/or visual arts strongly desired.


Full-time schedule is 40 hours per week. Must be flexible to work evenings, weekends, and possible holidays as needed; use of personal vehicle may be required (mileage reimbursed).

Additional Information:Location:Wexner Center for the Arts (0386)Position Type:RegularScheduled Hours:40
Shift:First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The Ohio State University is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.

Applicants are encouraged to complete and submit the Equal Employment Identification form.

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