Job Description:
Description
WHO WE ARE
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
Job Summary
• This role is an integral part of the Network Operations team and is mainly responsible for applying technical leadership and end-to-end process ownership - from the network requirements collection phase to the design and documentation implementation and operational support of each project. This position will also assist with documentation implementation and operational support of each project and participation in a joint on-call support rotation. Essential Duties and Responsibilities
• Provision deploy and maintain troubleshoot network equipment at multiple client sites
• Diagnose underlying network architecture issues and propose modifications for problem resolution
• Coordinate with third-parties for network maintenance and service-affecting events
• Proactively identify and report capacity constraints weaknesses and potential problems before they lead to outages
• Work with the remainder of Network Operations to keep our network infrastructure operating at peak efficiency
• Create lab environments to diagnose network issues or performance reviews
• Assist in maintaining and troubleshooting network equipment at multiple client sites
• Collaborate with customers and third-party vendors to resolve and troubleshoot network issues
• Coordinate with remainder of Network Operations to keep our network infrastructure operating at peak efficiency
• Assist other internal departments with routine network infrastructure changes such as adding new subnets or provisioning switch ports
• Participate in an on-call support rotation within Operations at large including some systems-side support duties
• Work with other teams on improvements necessary to provide better service delivery
• Assist on network maintenance and service-affecting events
• Assist in creation and documentation of formal processes and troubleshooting procedures
• Schedule document and implement maintenance procedures when necessaryOther duties assigned as neededSkills and Abilities
• Communicate and interact with internal employees clients and colleagues in a professional and timely manner
• Self-starter capable of working independently and ensuring to meet deadlines
• Excellent communication and interpersonal skills both verbal and written
• Ability to balance multiple tasks with changing priorities
• Excellent structured problem-solving skills
• Demonstrate time management skills with attention to detail
• Ability to troubleshoot basic AV network and connection issues Education and/or Experience
• Minimum High school diploma or equivalent
• Minimum 6 - 8 years' experience in Network Engineering in similar or related filed
• Bachelor's Degree in Computer Science Computer Engineering Electrical Engineering or related field is a plus
• Required knowledge and experience:o Layer 2 networking including STP V
WHY YOU'LL LIKE WORKING HERE
- Medical benefits, including vision and dental
- Paid holidays, sick days, and personal days
- Enjoyable and dynamic company culture
- Training and professional development opportunities
MORE ABOUT US
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
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