Wells Fargo is seeking a Retail Auto Relationship Manager to cultivate and maintain relationships with medium to large and complex and/or high producing auto dealer accounts within the assigned market territory.
This role will develop and execute strategy, proposals, and initiatives to generate additional revenues through optimizing business opportunities. Assesses the needs of the auto dealer to ensure satisfaction. Understands the profitability and risk of ongoing relationship. Develops and implements procedures to improve relationships if needed while also maintaining profitable relationships. In addition, responsible for securing any money owed to WF Auto (i.e. booksheet discrepancies, rebatables, etc.). Assists in clearing any customer generated complaints through the LOB or Enterprise complaints office. Ensures processes within the market territory support corporate objectives.
In this role, you will:
Participate in building and maintaining relationships with medium to large and complex and high producing auto dealer accounts within the assigned market territory and identify opportunity for process improvements within the territory
Manage auto applications, loan volume and overall stability of credit portfolio of assigned auto dealerships
Establish and maintain dealer relationships
Terminate non-performing dealers
Resolve complex situations and exercise independent judgment while adhering to policies, procedures and compliance requirements
Establish and maintain relationships with all levels of internal and external customers, and interface with all levels of management, both internal and external partners
Uphold, support, foster and engage in Wells Fargo Vision and Values
Be able to assess a dealer's needs and provide solutions to help them succeed financially
Train and educate dealers around Wells Fargo products and services
Maintain accurate dealer contact information
Responsible for partnering with other LOB within Wells Fargo
Complete annual dealer needs assessment
Required Qualifications, US:
2+ years of Retail Auto Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
1+ years of Auto finance experience
Strong prospecting, sales, negotiation, and influence skills
Experience establishing and maintaining dealer relationships
Ability to participate in the development and implementation of sales and service goals to ensure that organizational and customer goals are met
Ability to negotiate, influence, and collaborate to build successful relationships
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Ability to interact with all levels of an organization
Ability to interact effectively and confidently with senior management
Strong organizational, multi-tasking, and prioritizing skills
Previous experience with CRM tools such as Salesforce
Job Expectations:
Ability to travel and have residency in assigned territory
Ability to travel up to 80% of the time
Ability to work nights, weekends, and/or holidays as needed or scheduled
Flexibility to address incidents as needed 24 hours a day
Posting Locations:
100% remote work only available in the following locations: Illinois. Candidate will need to reside in market of support and is required to be in the field.
Sales Territory: Decatur, Mattoon, Bloomington, Springfield, and Shiloh, Illinois. Successful candidate must reside in or be located within close proximity to assigned sales territory.
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
Salary is just one component of Wells Fargo's total rewards package. Depending on the role, a Wells Fargo's employee may be eligible for additional forms of compensation, such as sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs). $57,200.00 - $101,800.00 Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Posting End Date: 10 Jan 2025 * Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.