USDA Construction Servicing Manager at Phoenix Lender Services in LaGrange, Georgia

Job Description:

Position Summary:

The USDA Construction Servicing Manager has primary oversight for the daily operations of the construction servicing team. Under the direction of the USDA VP Commercial Operations, the Construction Servicing Manager provides guidance and direction on daily processes relative to construction draw processing. The position interacts closely with Loan Servicing, Borrowers, Lead Lenders, Funds Control Companies, and Agency Services.
Job Duties/Responsibilities:
Provides supervision for daily construction servicing activity including actively participating in their execution, ensuring a high level of quality service, accuracy and timeliness; Prepares, reviews, and approves incoming construction draw requests ensuring requests are accurately and timely processed; Effectively trains new construction servicing staff in department workflow, construction servicing inbox expectations, and systems functionality and purpose; Oversees staff development through effective 1:1s and ensuring procedures and resource guides for department are up to date and accurate. Manage and direct the work of the Construction Servicing Team within assigned areas of responsibility
Required Skills/Abilities:
Work independently to organize and prioritize tasks, manage time to meet deadlines, analyze requests, understand issues, and develop appropriate solutions. Understand simple and complex compliance matters, when applicable, to meet the statutory and regulatory requirements of assigned areas of responsibility. Communicate clearly and concisely via an appropriate level of verbal, written, and presentation skills. Also, possess the ability to read, comprehend and explain applicable documentation. Proficiently utilize a computer and the software applicable to this position. Ability to develop business cases that inform, persuade, and inspire action. Possess the ability to accurately perform basic arithmetic operations and calculations as appropriate for your position. Possess and maintain broad knowledge of the job functions required in the positions you directly supervise. Communicate clearly and concisely via an appropriate level of verbal, written, and presentation skills. Also possess the ability to read, comprehend and explain applicable documentation. Proficiently utilize a computer and the software applicable to this position.
Education and Experience:
High School diploma or equivalent preferred. Demonstrated excellence in working with peer teams across organizations. Proficiency in using Microsoft Office Suite and banking software programs and platforms.

Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds.
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Note:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice.Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.