AVP USDA Loan Servicing at Phoenix Lender Services in LaGrange, Georgia

Job Description:

Position Summary:

The AVP USDA Loan Servicing is responsible for supervising the commercial loan servicing team. This position is involved in the interviewing, hiring, and training of new staff. The position will serve as primary oversight for the management of borrower payments, customer service escalations and reporting activities. Under the direction of the Loan Servicing Manager, the Loan Servicing Supervisor will provide guidance and direction on daily processes relative to payment posting, payoff transactions, loan boarding, tickler monitoring and required government reporting functions.
Job Duties/Responsibilities:

Provide input and oversight of employees, scheduling, daily management of duties, providing 1:1 coaching, and managing timecards and performance.
Effectively train new servicing specialists in department workflow, servicing inbox expectations and systems functionality and purpose
Oversee daily servicing responsibilities ensuring a high level of quality service, accuracy, and timeliness in all requests. Provide supervision for all servicing related transactions and requests including payments, advances, incoming and outgoing wires, payoffs, and other transactions.
Process QA reviews for boarded loans including tickler monitoring.
Communicate with internal and external business partners and vendors to ensure servicing related items are addressed timely and adequately.
Prioritize and assign incoming loans to be boarded ensuring adherence to service level agreements.
Review customer service escalations for appropriate resolution or further escalation
Other duties as assigned

Required Skills/Abilities:

Work independently to organize and prioritize tasks, manage time to meet deadlines, analyze requests, understand issues, and develop appropriate solutions.
Understand simple and complex compliance matters, when applicable, to meet the statutory and regulatory requirements of assigned areas of responsibility.
Communicate clearly and concisely via an appropriate level of verbal, written, and presentation skills. Also, possess the ability to read, comprehend and explain applicable documentation.
Proficiently utilize a computer and the software applicable to this position.
Ability to develop business cases that inform, persuade, and inspire action.
Possess and maintain broad knowledge of the job functions required in the positions you directly supervise.
Communicate clearly and concisely via an appropriate level of verbal, written, and presentation skills.
Proficiently utilize a computer and the software applicable to this position.

Education and Experience:

High School diploma or equivalent preferred.
Demonstrated excellence in working with peer teams across organizations.
Proficiency in using Microsoft Office Suite and banking software programs and platforms.

Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds.
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Note:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.