Customer Service Representative II at Overhead Door Corporation in Charlotte, North Carolina

Job Description:

• 3-5 years Customer Service experience, door industry preferred
• High School diploma or GED required.
• Highly proficient with Microsoft office suite required.
• Action Oriented
• Communicates Effectively
• Manages Ambiguity
• Resourcefulness
• Plans and Aligns
• Optimizes Work Processes

Core Competencies

• Customer Focus
• Drive Results
• Collaborates
• Instills Trust

• 3-5 years Customer Service experience, door industry preferred
• High School diploma or GED required.
• Highly proficient with Microsoft office suite required.
• Action Oriented
• Communicates Effectively
• Manages Ambiguity
• Resourcefulness
• Plans and Aligns
• Optimizes Work Processes

Core Competencies

• Customer Focus
• Drive Results
• Collaborates
• Instills Trust

• Manage medium to large accounts (80K a year and up)
• Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts.
• Perform order entry at both sales invoicing level and request for products from supply plants.
• Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
• Act as a liaison between Nation Serve and plant departments, gather the necessary information and respond appropriately.
• Process all necessary paperwork for the daily operation of Nation Serve as required including dealing with all warranty issues and follow through to resolution.
• May need to assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
• Provide technical assistance for customers.

• Manage medium to large accounts (80K a year and up)
• Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts.
• Perform order entry at both sales invoicing level and request for products from supply plants.
• Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
• Act as a liaison between Nation Serve and plant departments, gather the necessary information and respond appropriately.
• Process all necessary paperwork for the daily operation of Nation Serve as required including dealing with all warranty issues and follow through to resolution.
• May need to assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
• Provide technical assistance for customers.

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