Patient Coordinator at The Judge Group Inc. in Framingham, Massachusetts

Job Description:

Location: Framingham (CDP), MA

Salary: $50,000.00 USD Annually - $55,000.00 USD Annually

Description: Our client is currently seeking a Patient Coordinator



We are looking for a client-facing sales and marketing professional with a proven track record of success. The ideal candidate will bring confidence, and a proactive yet tactful personality, credibility, and high integrity coupled with an excellent work ethic. They will excel in building relationships and creating lifetime partnerships with patients and thrive in a high-energy environment. Team members work in a proactive environment with self-accountability.


The Patient Coordinator is responsible for providing all services that we offer, while ensuring a positive patient experience. The ideal candidate will bring excellent customer service skills, credibility, and high integrity and the ability to create lasting relationships with patients built on trust. A love of all things aesthetics with an interest in creating a highly customizable aesthetic care plan for their patients to help them look, feel and be their best!


This job will have the following responsibilities:

• •Educating patients and potential patients on our services, and laying out a treatment plan with them that is highly customized to assist them in looking, feeling and being their best


• Selling the value of our services to our patients when they visit our clinic during their consultations and treatments


• Following up with previous patients to continue to cultivate a relationship with them and renew their interest in a potential partnership with Skin MD


• Creating partnerships in the community and cultivating lasting relationships with patients


• Supporting and participating in outbound marketing activities with a goal of developing synergistic partnerships with local complementary businesses


• The Patient Coordinator is responsible for making outside calls to generate interest through community marketing, health & wellness trade shows including outbound marketing to local complementary businesses


• Responsible for managing and overseeing daily clinic operations ranging from; accounting, scheduling, sales, marketing, client retention, inventory management


• Responsible for creating a strong culture within their clinic and capable of motivating others for optimal performance


• Greeting patients in a friendly manner as they enter the clinic, answering incoming calls, patient scheduling and pre and post visit communication


• Processing through patient charts to ensure they have a highly developed treatment plan, adjusting when necessary, and ensuring payments have been made for services


• Evaluating guests' suitability for laser, aesthetic and other non-surgical cosmetic services


• Follow proper protocols for lasers and aesthetic devices. Maintain consistent adherence to established patient care standards, act as a liaison to the medical director.


• Perform Services that include: IPL/Photofacials, Fractional Laser Treatments, DiamondGlow Facials, Laser Hair Removal, EMSCULPT NEO + CoolSculpting Treatments, Venus Legacy and PICO Genesis Tattoo Removal.


• Knowledgeable in treatment protocols and all services offered plus retail product lines (SkinCeuticals, SkinMedica, Obagi, NeoCutis)


• Other duties as assigned

Qualifications & Requirements:

• A licensed esthetician with management experience


• 3+ years of sales experience (some business to consumer-preferred)


• Experienced in building relationships with patients that have a lasting value


• Proven track record of exceeding annual revenue and profit targets by building relationships


• Extensive and successful commitment to exceeding customer expectations


• Exceptional interpersonal and communication skills


• Must be a self-starter and highly motivated


• Preferred but not limited to the following industry experience: Esthetic, Cosmetic, Health & Wellness, Weight Loss, Hair Restoration, Plastic Surgery, Med Spa, Lasik, PR and marketing, Fitness or related industries

Contact: acialone@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now