Join our independent insurance agency as a Customer Service Representative and play a key role in delivering exceptional service while helping clients discover solutions tailored to their needs. This role combines customer support with opportunities to contribute agency's growth through cross-selling Key ResponsibilitiesAs a Customer Service Representative, you will:Provide Client Support: Address client inquiries regarding insurance policies, coverage, billing, and claims, ensuring prompt and accurate resolutions.Manage Policies: Assist clients with policy changes, endorsements, and renewals, keeping all records up to date and compliant.Facilitate Claims: Act as a liaison between clients and insurance carriers, offering guidance and assistance during the claims process.Cross-Sell Products: Identify client needs and recommend additional insurance products or services that provide added value, such as bundling home and auto policies.Deliver Exceptional Service: Build trust and rapport with clients by providing personalized advice and support tailored to their insurance needs.Support the Team: Collaborate with agents and underwriters to process applications, verify client information, and achieve team goals. RequirementsTo succeed in this role, youll need:Education: A high school diploma or equivalent.Experience: Prior customer service experience, preferably in insurance or a related field.Licensing: Property & Casualty Insurance license or willingness to obtain it within a set timeframe.Sales Aptitude: Interest or experience in identifying opportunities to upsell or cross-sell insurance products.Technical Skills: Proficiency in using computer systems, including CRM and insurance software, as well as Microsoft Office Suite. Desired SkillsWe are looking for candidates with:Strong Communication Skills: The ability to explain complex insurance concepts in a clear and friendly manner.Attention to Detail: Accuracy in managing policy information and client interactions.Problem-Solving Abilities: A proactive mindset for resolving client concerns effectively.Empathy and Patience: A client-first attitude with a commitment to providing outstanding service.Sales-Driven Approach: A knack for identifying client needs and offering solutions to enhance their coverage.Teamwork: Willingness to collaborate with colleagues to meet team and agency objectives. Why Join Us?Work in a supportive, team-oriented environment.Enjoy opportunities for professional growth and licensing support.Earn rewards through incentives for successful cross-selling.Make a difference by helping clients protect what matters most.If youre passionate about customer service, sales, and building lasting relationships, wed love to hear from you!**Note:** The Isom Insurance Group is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We adhere to all regulations prohibiting inquiries about criminal backgrounds during the hiring process. recblid ucjoysuhqadg1krn0flzgq5mu39zp6