As a software Engineer in the Incident management team you will work closely with release management team to work on bugs impacting OS release milestones. You will be responsible for understanding, troubleshooting and resolving cross functional bugs by driving the bug resolution and co-working with cross functional teams together. You will also be responsible to work with the OS team and release team to improve processes, tools and reporting to help ecosystem to scale.
Responsibilities
Cross functional expert: Be an integration expert who can understand, troubleshoot and resolve firmware, hardware, linux kernel, graphics, etc, issues by co-working with internal functional teams together..
Issues handling and management: Be a part of a team that manages incoming bugs from Users, partners, testing team and help triage issues to drive resolution across internal functional teams.
Improve process, infra, tests and tools based on experience of managing issues to ease the life of issue management.
Ensure the issue contains relevant information for teams to debug and resolve the issue (log files, repro scenario..), track the resolutions of blocking bugs and analyze bug trends to send reports
Build tools to generate reliable logs, build systems to analyze logs and help ecosystem quality by helping the team to address incoming bugs.
Document the troubleshooting tips / guides for various domains.