Ideal Landscaping & Irrigation has been enhancing outdoor landscapes in the Triad since 1999. We Create, Maintain, Irrigate and Illuminate Landscapes of distinction in the Greensboro, Winston-Salem, Summerfield, and surrounding areas.
Role Description
This is a full-time role for a Landcare Consultant at Ideal Landscaping & Irrigation. As a Landcare Consultant you are responsible for the overall customer experience. Serving as the primary contact for clients and building long term win-win relationships. Providing excellent customer service and proactive communication for the short and long term care of our clients properties. This position will Advise and Consult with clients both internally and externally to ensure satisfaction! Leaving the production management to the Property Managers! This is a semi-remote position requiring the candidate to live within the market we serve and only report to the office as needed for meetings.
What You'll Do as a Landcare Consultant:
Ensure clear and open communication with all clients that develops clear and realistic expectations that match the scope of the agreement
Responsible for 95% Customer Retention rate
Meet or exceed enhancement Sales goals
Present to clients timely renewal proposals
Develop relationships with client as to become their Resource Person for all their exterior needs
Develop and maintain a routine site inspection schedule
Ensure clear communication of expectations from the customer are passed along to production
Provide input to production of the status of staff and operations
Setting and maintaining clear expectations for quality of landscape care
Verify the use of proper horticultural practices to ensure quality care by following inspection process
Qualifications
Have a minimum of 3 years experience in Account Management
Minimum of 5 years in the landscaping or similar service industry
Advanced horticultural knowledge with local plant and turf species and requirements
Excellent interpersonal skills to relate to a variety of customer types
Be a disciplined self starter focused on accomplishing personal and team goals
Be able to communicate clearly with homeowners and customers
Have exceptional time management and organizational skills
Have a valid North Carolina driver's license
Must really enjoy working in a fast pased environment that thrives on poking fun and joking around while accomplishing our individual and team goals. We have FUN everyday!