Zone Manager - Dallas/ Ft Worth International Airport at Paradies Lagardère in Grapevine, Texas

Job Description:

Grapevine Texas


RETAIL / Retail



POSITION DESCRIPTION



POSITION TITLE: Zone Manager - Retail


EMPLOYMENT CLASSIFICATION: Full Time


POSITION REPORTS TO: Assistant General Manager


DEPARTMENT: Retail



POSITION SUMMARY:



Zone Managers are leaders that drive sales, service, and operational excellence in the Location. This role is a key to bringing our mission of ensuring First Class Service to our customers and business partners to life. A Zone Manager will perform some coaching/training functions, direct the execution of merchandising standards and provide overall Zone supervision during assigned shifts.



DUTIES AND RESPONSIBILITIES:



Service:

• Model Company Service standards and behaviors with every customer; efficiently resolve escalated customer and associate inquiries in accordance with the company's policies and procedures


• Train and perform all register/cash handling/ Loss Prevention functions as outlined in the Standard Operating Procedures

Operations:

• Facilitate opening and closing of stores


• Direct the replenishment of merchandise/supplies, maintain stockroom organization, and engage in receiving functions


• Ensure store merchandising standards are consistently executed per the company guidelines


• Coordinate, monitor and align team resources to maximize sales and service potential


• Resolve basic IT /register issues and escalate as necessary


• Ensure a safe working environment; inspect and correct work areas on regular basis; report all workplace injuries and concerns immediately


• Prepare for and participate in inventories; verify high risk counts

Financial/Business:

• Achieve sales goals by adhering to company performance metrics, implementing promotional programs, and executing special events


• Communicate daily with the team; look for additional ways to drive business through product, processes, or people

People/Leadership:

• Serve as the Manager on Duty providing leadership during assigned shifts


• Direct, coach, and train Associates in their daily job assignments


• Represent and support the company by fostering strong business relationships within the airport community


• Monitor and address performance issues in a timely manner through a partnership with AGM or GM


• Contribute feedback on Associate reviews and provide input on Associate counseling


• Other duties as assigned

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