Help Desk Technician at The Fechheimer Brothers in Cincinnati, Ohio

Job Description:

Job Details

Level

Entry

Job Location

Cincinnati Office - Cincinnati, OH

Position Type

Full Time

Education Level

2 Year Degree

Salary Range

$50,000.00 - $60,000.00 Salary/year

Travel Percentage

None

Job Shift

Day

Job Category

Information Technology

Description

Help Desk Technician

Company Background:

Fechheimer was founded in 1842 and is a proud member of the Berkshire Hathaway family of companies. Fechheimer Brothers Company is the premier uniform manufacturer servicing the military, federal, state, and local public safety service markets. Our uniforms represent the honor, respect, and pride reflective in public safety today and at Fechheimer we take pride in serving those who serve us.

Our goal is to bring to market premier products and programs through our two brands; Flying Cross® and Vertx® to continue our tradition of providing superior products & service through innovation and technology that continually meets and exceeds our customers' expectations.

At Fechheimer, not only do we pride ourselves on our products and programs but on our company culture. We offer a comprehensive benefits package, a fun and relaxed work environment, and the opportunity for continued growth and learning.

Benefits Offered:

• Competitive Pay
• Vacation, Sick, and Personal Paid Time Off
• 10 Paid Holidays
• Health, Vision, and Dental Insurance
• FSA and HRA Accounts
• Long and Short-Term Disability

• Employer Paid Life Insurance and Voluntary Life Insurance
• Accidental and Critical Illness Insurance
• Employee Assistance Program
• Paid Parental Leave
• Tuition Assistance
• 401(k) Plan with Employer Match

Pay Rate: $50,000 - $60,000 per year based on experience

Position Summary:

Our IT Team supports complex corporate, manufacturing, and distribution operations, to include technology-based solutions that extend to our customers and vendors. We are looking for a user-friendly, passionate, hard-working, and talented Help Desk Technician to own IT's Help Desk technical support and services.

Responsibilities:

• Participate as a team member in all aspects of Technical Systems support efforts, focused on providing superior customer support and services.
• Answer Tech Support calls and monitor Tech Support message queues (such as voicemail and email) to create accurate/detailed Help Desk tickets. Prioritize requests based on established guidelines.
• Triaging issues reported by users to determine the root cause and possible solution.
• Assessment of type and severity of problems, providing moderately complex troubleshooting, and/or forwarding request to the appropriate personnel or vendor for resolution. Consult with other members of the IT team on matters that are beyond his/her skill sets.
• Provide support for topics as diverse as system hardware, mobile communications, networking/VPN connectivity, and desktop/server applications, including software installation and/or updates.
• Develop, maintain, and follow Help Desk procedures.
• Accurately documenting all resolved issues in the ticketing system for future utilization in trouble shooting and resolution.
• Provide detailed reports on ticket activity.
• Perform some light cabling as needed.
• Perform light network administration tasks as assigned.
• Other duties as assigned.

Qualifications:

• Associate's degree in computer science or equivalent combination of technical education and work experience required.
• Minimum 2 years of Help Desk and/or Desktop Administration experience required.
• Experience with Microsoft Office (M365, Outlook, Excel, Word, Teams).
• Working knowledge of desktop operating systems: Windows 11.
• Basic understanding of virtual environments is preferred, VMware, Hyper-V, etc.
• Laptop/PC hardware/software deployment technology knowledge.
• Excellent problem-solving, communication (oral and written), and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment or independently.
• Possess strong time management skills to handle a wide variety of tasks concurrently while meeting established objectives and timelines.
• Ability and desire to learn, implement, and work with new technologies.
• Ability and desire to increase areas of responsibility as technical skills are expanded.
• Industry certifications such as A+, Network+ and or MTA are desirable, but are not required.

Physical Requirements:

• Positional: Driving in accordance with job duties assigned. Infrequent standing and walking. Constant sitting.
• Gross Mobility: Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching and handling.
• Sensory: Rare tasting/smelling. Infrequent use of color vision. Occasional use of far visual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation. Frequent to constant talking.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

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