Account Representative I at Accreditation Association for Ambulatory Health Care (AAAHC) in Deerfield, Illinois

Job Description:

Position Title: Account Representative I

Worker Category: FT Benefits Eligible Full-Time

Job class: Clerical

Location: Deerfield, IL, US

Requisition ID: 1219

Salary Range: $26.00 To $26.00 Hourly

Description:

Join Our Mission to Elevate Ambulatory Health Care

At AAAHC, we are more than just a team; we are at the forefront of improving health care quality through accreditation. Our employees are the heartbeat of our mission-based culture, dedicated to applying their diverse skill sets—technical, research, clinical, analytical, and data-driven—to improve health care quality through accreditation. As we celebrate over four decades of excellence, we invite you to become part of our story. Here, your work is not just a job; it’s a journey filled with opportunities to learn, grow, and contribute to a higher purpose. Embrace the chance to be part of a community that values quality every day and strives for excellence in ambulatory health care.

What do we offer?

We prioritize our employees’ wellbeing by providing a comprehensive benefits package that includes:

• Compensation: Receive annual merit increase consideration and an annual discretionary bonus
• Work-Life Balance: Enjoy generous paid holidays, increasing paid time off with tenure, and potential hybrid schedule eligibility
• Health & Wellness: Take advantage of our medical, dental, and vision plans including company contributions to HSA as well as our wellness reimbursement benefit
• Retirement Plan: Invest in your future with our robust 401(k) plan that includes a company contribution and match
• Professional Development: Advance your career with ongoing training and educational opportunities along with a tuition reimbursement program
• Life & Disability Insurance: Experience peace of mind with company-paid short/long-term disability, life, & AD&D insurance
• Employee Assistance Program: Access support services for personal needs

Position Description

The Account Representative, reporting to Manager, Accreditation Operations, is responsible for maintaining and overseeing daily operations to ensure timely service delivery from application review to accreditation/certification decisions. This role involves client engagement throughout the 1095 cycle, ensuring continuous compliance with AAAHC standards, policies, and procedures, and providing high-level customer service to clients, surveyors, and Accreditation Committee members. Strong multitasking skills and the ability to learn technical healthcare standards are essential.

• Manage the client accreditation/certification account management process for new and renewal clients including:
  • Review incoming client applications for completeness to ensure accurate scoping, standards curation, and surveyor assignment, and follow up with clients on clarifications and requests for additional application information.
  • Where necessary, collaborate with the Manager, Accreditation Operations, SVP, Marketing Business Development, and SVP, Accreditation Operations on determining onsite survey scope (days/surveyors needed) for survey tours requiring multiple survey events.
  • Collaborate with Scheduling Coordinators to ensure timely survey/surveyor match and scheduling.
  • Develop and maintain working knowledge of Standards interpretation, operational processes, policies to be able to address client questions. Includes full AAAHC program portfolio.
  • Analyze Survey reports to ensure completeness, appropriate interpretation of the Standards, no evaluation conflicts among Standards compliance ratings, and to clarify any questions that may impact the accreditation/certification decision. Recommend an accreditation/certification decision for Accreditation Committee/Work Group consideration.
  • Review and process significant organizational changes and follow-up action as necessary including requests for additional information.
  • Complete timely Survey Report reporting for which AAAHC holds agreements (CA Medical Board, CMS).
  • Review organization-submitted Plans of Correction (POC) for appropriateness and completeness under the Ambulatory Program.
• Respond to, triage, and escalate client information requests and standards interpretation questions, as necessary. Ensure quality client service through standards interpretation, report analysis, and policy compliance.
• Prioritize and maintain timeline/action plans for assigned Survey Reports, POCs, Applications, and Change Notifications, and adhere to process deadlines.
• Meet Account Representative I performance goals (e.g., monthly volume, TAT, quality, etc.) and proficiency requirements.
• Professionally communicate information to supervisors, co­workers, and external contacts via telephone, in written form, and e-mail. Respond to, monitor, and support ASOperations1095 Inbox.
• Collaborate with Business Development team to monitor key client group TAT requirements.
• Participate in new system and system revisions testing for new functionality and other enhancements/fixes, as needed.
• Demonstrate knowledge of 1095 Engage
• Demonstrate accurate interpretation of 1095 Policies and Procedures, and State Regulation.
• Apply prioritization to the workflow based on the program and survey type.
• Shadow Account Representatives II in preparation for Standards calls/emails.
• Exemplify strong verbal and written communication skills to assist clients and surveyors through the survey process.
• Engage in additional projects and audits to enhance the operational performance of both the team and department.

Minimum Qualifications and Job-specific Competencies Required

• Bachelor’s Degree or equivalent work experience demonstrating necessary skills
• Excellent verbal and written communication skills
• Attention to detail with a focus on quality and results
• Ability to multi-task with demonstrated effective time management
• Customer service orientation
• Microsoft Office proficient (i.e., Word, Excel, PowerPoint)

Preferred Qualifications

• 1-2 years of relevant work experience
• Customer Service work experience
• Knowledge of health care service industry
  
  

Working Conditions & Travel Expectations

• Occasional evening conference calls

Physical Requirements

• Sedentary work: Exerting up to 10 lbs of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Salary varies based on experience, location, and qualifications

PI259264469

Salary:

$26.00

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