Job Location: Corporate Headquarters - Fountain Valley, CA
Description:
Reporting to the Company’s IT Manager, primary responsibilities of this role include integrating and processing EDI orders from start to finish, including order integration / ASN generation / processing invoices / onboarding new EDI customers. Key stakeholder in onboarding future EDI customers.
ESSENTIAL FUNCTIONS: Account Order Management:
Manage order release process to Fountain Valley warehouse including urgent processing for critical orders.
Review of Major/EDI customer orders. Communicate and/or correct orders to comply with United Sport Brands requirements.
Communicates critical inventory issues to Sales and Inventory Planning.
Resolve or escalate system problems related to order processing to IT.
Though understanding of ERP system Great Plains including sales order processing.
Serves as Sales Pad knowledge experts on processing orders and reporting. Investigate, resolve or report any order workflow problems in Sales Pad.
Coordinate on backorders with Sales, Warehouse and Inventory Planning.
Responsible for Cancel/Unfulfilled process and reporting.
Resource to Canada team for order processing and system support on EDI and order processing issues in collaboration with IT department.
Propose solutions to issues including requests new reports, processes and system enhancement to IT
Participate in ERP implementation projects including user acceptance testing, reporting issues and working with multiple IT partners on resolution.
Work with Finance on major customer account issues.
Setup pricing for price tickets.
Process Pay by Scan monthly invoices.
EDI responsibilities:
Manage testing, implementation and maintenance of trading partner setup and mapping or assist EDI Analyst
Manages EDI PO processing into ERP system including resolving any errors and sending PO Acknowledgements to meet customer deadlines.
Responsible for Amazon PO Acknowledgement process including verification of inventory, sending 855s on time and when necessary accessing Vendor Central to update Purchase Orders.
Process EDI invoices including resolving any errors.
Process EDI ASNs including resolving any errors.
Manage and maintain EDI item and location cross-reference setup.
Contact Trading Partner to resolve unacknowledged and unreceived transactions.
Monitor EDI transaction reports for failures or rejections - troubleshoot and take action to remedy.
Coordinate with EDI partner SPS Commerce on testing and issues that require escalated assistance.
Backup support to EDI Analyst when on PTO for Advance Ship Notice transmissions.
Analyze Trading Partner specifications – recommend and implement enhancement updates to Partner maps and setup.
POSITION SPECIFICS:
This is a full-time position
Typical work hours and days are Monday – Friday, 8:30 a.m. to 5:00 p.m. After-hours support is occasionally needed
This position is based out of the Fountain Valley, CA office
No travel is expected for this position.
This position requires in-office attendance at least 4 days per week (subject to increase in future).
PAY TRANSPARENCY:
The Company is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location.
The salary range for this role in Fountain Valley, CA is $70,000 - $80,000.
In addition, you may be eligible for additional compensation, such as a bonus. Employees may also be eligible for a wide range of other benefits, including health & wellness benefits, retirement, time off, employee discounts, and others.
SUPERVISORY RESPONSIBILITIES:
This position does not have any leadership requirements and/or responsibilities.
Qualification:
REQUIRED EDUCATION AND EXPERIENCE:
Minimum 3 years EDI and ERP experience. Preferred experience with ERP system Dynamics GP and 5 years EDI experience with a consumer Products Company including testing and implementing new Trading partners.
Bachelor’s degree from a four-year accredited university or college or at least 5 years of consumer products company experience working with ERP systems order processing and Electronic Data Interchange including maintenance, testing and implementation of new Trading Partners.
Excellent interpersonal and multitasking skills are required.
Good analytical skills and the ability to easily read and understand complex EDI documents and procedures.
Ability to troubleshoot, recommend and implement solutions
Strong PC skills using Microsoft Office Suite: Outlook, Word, Excel (including Pivots and VLookups).
Experience with Great Plains ERP or comparable systems.
Good working knowledge of order entry, shipping, and invoicing processes.
Exceptional detail orientation.
Ability to work in a high-volume atmosphere, multitask, and adjust to meet deadlines.
Strong written and verbal communication skills.
Ability to maintain confidentiality.
A good work ethic and the ability to prioritize work is needed to perform daily tasks and meet certain deadlines.
PHYSICAL DEMANDS/WORK ENVIRONMENT: Candidate must be able to successfully perform the essential functions of this job with ability to: be in a stationary position 50% of the time; occasionally move about inside the office to access fine cabinets, office machinery (such as a calculator, copy machine, printer, etc.); constantly operate a computer; occasionally ascend/descend stairs; constantly position self to maintain files in file cabinets; the ability to communicate information and ideas so others will understand; must be able to exchange accurate information in these situations; the ability to observe details at close range (within a few feed of the observer); and frequently move boxes weighing up to 5 pounds across office for various needs. Ability to work in outdoor weather conditions if projects/opportunities arise. The noise level in the work environment is usually moderate.