Rep, Operations Coordinator (1st Shift) - Charlotte NC at APL Logistics Americas in Charlotte, North Carolina

Job Description:

JOB DESCRIPTION



Overview:


The Operations Coordinator (Regular and Extended Hour shifts), will support the customers and manager in executing day-to-day activities relevant to current assignments.

The Operations Coordinator will collaborate closely with customers, carriers, and internal groups, ensuring compliance with logistics requirements are met in order to achieve high operations and customer service excellence. This role may require extended availability to take emergency calls on some evenings, nights, and weekends.



RESPONSIBILITIES



Responsibilities:



Operations

• Execute day-to-day operational activities according to requirements and KPI to obtain high customer satisfaction


• Review shipments to determine appropriate transportation mode to meet the customers shipping and delivery requirements, select the most cost effective and service reliable carrier


• Timely and accurate entry of events troubleshooting any issue that arise.


• Complete daily logs and trackers


• Provide out of office availability to assist emergency calls on some evenings, nights, and weekends,

Customer Service

• Coordinates with carriers to ensure on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery, and recovering loads when necessary


• Respond to customer inquiries with detailed updates by email, phone


• Qualifying Customers and Carriers


• Assist with handle rate negotiations with carriers on a spot rate basis


• Join calls with internal teams, customers, build rapport, strengthen business relationship


• Implement new process/procedures based on customer request/requirement

QUALIFICATIONS



General Education



General Experience - Preferred (2 years) sound experience and understanding of straightforward procedures or systems


The typical starting salary range for this position is $40,250 - $48,000.


The actual salary offer will take into account multiple factors including skills, experience, education and location. Please note that the salary details listed in role postings reflect the base salary only, not total compensation, which includes bonus and benefits.



Candidates are eligible for the following benefits:



• PTO
• 6 days sick time
• 9 paid holidays
• 1 paid "Personal Holiday"
• Company Bonus Plan
• 401(K) SAVE Plan
• Annual Fixed Contribution
• Medical, Dental, Vision, and Life & Disability coverage
• Voluntary Benefits
• Accident/Critical Illness/Hospital Indemnity Benefits
• Tuition reimbursement and student loan assistance
• Employee Assistance Program (EAP)
• Health Savings Account (HSA) with employer funding and wellness incentives
• Flexible Spending Account (FSA)
• Employee Referral Program



ABOUT US



MAKING THE IMPOSSIBLE, POSSIBLE


APL Logistics provides innovative, global supply-chain solutions across Automotive, Consumer, Industrial and Retail markets. These solutions include Order Management, Distribution & Fulfillment, Customs Brokerage and Transportation products delivered across six regions. We also pioneered the use of visual data analysis and offer a robust Data Management and Analytics product suite to help you understand and solve complex problems that span systems and processes. Our brand was built alongside a culture of deep customer focus and attention, and we are known for providing flexible solutions to complex problems.



AT THE HEART OF OUR OFFERING IS A GLOBAL, CROSS-FUNCTIONAL ABILITY TO MANAGE CUSTOMER ORDERS FROM ORIGIN ALL THE WAY TO FINAL DESTINATION VIA A NETWORK OF GLOBAL PROFESSIONALS.



EEO Statement for US-



The company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants for employment. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age (40 and over), medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status. Apply Now