Dispatcher at Penhall International in Indianapolis, Indiana

Job Description:

Application Instructions



Penhall Company has been shaping the future of concrete services for over 65 years. As the nation's leader in concrete cutting, coring, scanning, and demolition, and ranked 3rd in Demolition by ENR's 2023 Top Specialty Contractors, we deliver more than just expertise-we deliver results. With safety at the core of our operations and state-of-the-art technology in our hands, we ensure every project is executed with precision, efficiency, and care.



Position Description



Main Purpose:



Responsible for service calls and work scheduling of services.
Schedules and dispatches workers, equipment, or vehicles as requests are received. Maintains logs, records and schedules of calls received, monitors resources and vehicles, etc.



Key Relationships:



Internal

• Division Manager, Area General Manager, VP
  
  




• Shop Manager/Dispatch, Mechanics, Technicians, Laborers, Administrative Staff

• Industry Associations, Customers

• Receive or prepare work orders




• Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.




• Determine types or amounts of equipment, vehicles, materials, or personnel required




• Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs




• Order supplies and equipment, and issue them to personnel




• Arrange for necessary repairs in order to restore service and schedules




• Relay work orders, messages, and information to or from work crews, supervisors, and field personnel




• Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards




• Prepare daily work and run schedules.




• Maintain files or records of customer requests




• Other duties as assigned by divisional leadership or senior dispatcher

• 2-5 years related service dispatch experience
  
  




• Ability to multitask while remaining detail oriented




• Expert knowledge of principles and methods for dispatching personnel and equipment




• Expert knowledge of local thoroughfares, routes and surrounding areas




• Proficient communication and organizational skills essential




• Ability to type 65-70 WPM accurately and take dictation




• Professional level position. Incumbent receives minimal guidance and supervision




• Union Labor Relations (as required) - basic principles of labor / management partnerships




• Computer/Office Machines - Microsoft Work, Excel, Outlook




• English - proficient in business writing and verbal communication




• Valid driver's license and acceptable motor vehicle record required when duties require use of motor vehicle




• Ability to pass pre-employment and random screening for illegal substances




• Knowledge and accuracy in arithmetic important