Deposit Operations Specialist at Five Star Bank in Warsaw, New York

Job Description:

Title: Deposit Operations Specialist

Requisition ID: 5184

Location:Warsaw, NY, US

Category:Regular Full-Time

Job Class:Operations

Salary_Range:$15.00 To $20.00 Hourly

Description:

Purpose: The Deposit Operations Specialist is responsible for assisting the Deposit Operations Department including the Electronic Banking Department & Lockbox Department with support and coverage in exception item processing, research and adjustments to accounts, reporting adjustments to the Federal Reserve, electronic processing of Automated Clearing House (ACH) transactions and reporting through National Automated Clearinghouse Association (NACHA), wire transfers, lockbox processing, data maintenance, balancing of department General Ledger accounts and funds movement processes. This position also completes online deposit & time account transactions, account closings, and account monitoring.

Essential Functions:

• Fully back up and support all positions within the Deposit Operations department, including Electronic Banking and Lockbox departments
• Assists in daily department workflow to ensure tasks are completed timely, accurately & per policy/procedure.
• Provides support to Retail Bank staff and the Customer Contact Center, responding to customer service inquiries regarding deposit operation issues.
• Processes research requests from the Retail Branch, the Federal Reserve Bank, or other financial institutions, regarding customer account discrepancies, and submits the required adjustments utilizing Federal Reserve and banking software.
• Responds to customer requests for account documentation such as bank statements and check images.
• Reviews the unposted transaction report to perform research on unposted transactions and applies the appropriate corrections to allow for the reprocessing of rejected ACH items.
• Prepares the file for the NY Clearing House which includes the processing of ACH returns & NOC utilizing banking software.
• Process Lock Box transactions
• Monitors the monthly query for money market and savings customer accounts for excess debit transactions and notifies customers if applicable.
• Process online transactions and / or review online transactions for demand, time, safe deposit box accounts
• Performs abandoned property process, ensuring accounts are properly reported to NYS.
• Demonstrates the standards and principles of the Five Star experience in every interaction with internal and external customers and associates. Incorporates the HEART behaviors of teamwork, leading by example and service in every facet of work
• This job description is not exhaustive. The Deposit Operations Specialist position may be required to perform other duties as assigned.

Job Related Qualifications – Education and Prior Experience:

Required:

• Education: High School Diploma or Equivalent
• Prior Experience: 1+ years of experience in Data Entry or Customers Service

Competencies:

• Possess strong keying skills with a high level of attention to detail to ensure accuracy
• Excellent organizational skills with the ability to manage multiple priorities and meet established deadlines
• Dependable in meeting attendance requirements and schedules established for the department
• Responds to requests for information in a timely and professional manner
• Working knowledge of Microsoft applications with the ability to learn new and existing Banking software

Physical Requirements:

• Able to regularly sit for prolonged periods of time.
• Able to regularly stand for prolonged periods of time.
• Extensive computer usage is required.

Benefits:

• Medical, Dental, and Vision Insurance
• Health Savings Account
• Flexible Spending Account(s)
• Company Paid Life Insurance, Long Term Disability, and Short Term Disability
• Voluntary Offerings: Life, Critical Illness/Specified Disease, Accident, Hospital Indemnity & Personal Accident
• Tuition Reimbursement
• Employee Referral Program
• Wellness Reimbursement Program
• Star Volunteer Program
• Employee Banking and Financial Perks
• Flexible Hybrid Work Schedule
• Paid Time Off (PTO)
• Company Paid Holidays

The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.

PI259320549

Salary:

$15.00

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