Senior Project Manager, Market Actions & Remediation at ICU Medical, Inc. in Springfield, Illinois

Job Description:

Job Description



Position Summary:


The Senior Project Manager, Market Actions & Remediation will be theprimary liaison between ICU Medical and Customer Accounts. This role will act as the primary point of contact for all communication and approvals regarding resource allocation and account scheduling.


POSITION RESPONSIBILITIES:


• Project Management skills:

o Support creation and maintenance of a Master Schedule to facilitate coordinated scheduling

o Create, communicate, and manage detailed plans with Customer Accounts

o Manage Resource allocations for account scheduling

o Co-manage assigned Resources (provide work location, schedule, instructions, etc.)

o Provide ongoing management of timelines and resource logistics (Change Management)

o Where appropriate, coordinate return of affected devices to a Company location

o Provide a forecast of Customer Account scheduling targets

o Document account statuses, provide Quality record

• Program support:

o Implement various business process improvement and automation initiatives

o Facilitate 3rd Party resource training

o Follow-up on KPIs associated with Resource performance to correct underperforming indicators

o Review / audit documentation, and support reconciliation of project records

o Assure compliance of project to applicable laws, regulations and standards, good business practices, and company documented procedures

• Communication skills: strong customer centric communication skills required to support project completion with minimal Customer impact

• Computer skills: proficient use of MS Excel, MS Outlook, Adobe Acrobat, and MS Word expected

• Other duties as assigned by supervisor

• Work environment may be an office or home setting



MINIMUM QUALIFICATION, SKILL AND/OR COMPETENCY REQUIREMENTS



Education and Experience Required


Minimum 4 years Project Management experience required

University / College degree (BA) preferred

PMI Certification is a plus


Technical Knowledge and Skills


Position requires a significant amount of phone and email correspondence, strong verbal and written communication skills required

Experience in medical device industry is preferred

Excellent customer service skills required

Self-starter

Strong analytical and problem-solving skills

Negotiation and collaboration skills


Impact and Scope


Errors would result in additional time and cost to the company, as well as potential loss of customer accounts


Key Internal and External Relationships


All colleagues within Company including senior management

Contracted Field service engineers, Project Managers, and Data Entry Clerks

Customer representatives in Hospital Management including but not limited to Materials Management, Biomedical Engineering, and Clinical


Planning and Decision Making


Assist Senior Managers in their decisions by data preparation and analysis

Develop proposals with solid rationale

Supervision is available for escalated issues



About Us



ICU Medical has consistently provided you with clinical innovations that help solve real-world challenges.


With the acquisition of Hospira Infusion Systems in 2017 and Smiths Medical in 2022, we are now a global market leader with a complete line of clinically-essential IV therapy and high-value critical care products for hospital, alternate site, and home care settings.


We're ready to bring you consistent quality, innovation, and value in more areas than ever. Our focus allows us to bring you:

• Dedicated and non-dedicated IV sets and needlefree connectors clinically proven to provide an effective barrier against bacterial transfer and colonization.
• The industry's broadest IV smart pump offering covering large volume, pain management, and ambulatory needs.
• IV medication safety software providing full IV-EHR interoperability with the highest customer satisfaction and compatibility with more EHR systems than any other company.
• Significant US IV solutions manufacturing and supply capabilities.

This role is based remotely; the incumbent may be remote in any state other than Colorado; California; Connecticut; Montana, Maine or New York.



ICU Medical EEO Statement:


ICU Medical is committed to fostering a diverse, inclusive, and equitable work environment. As an Affirmative Action and Equal Opportunity Employer, we ensure that all qualified applicants receive fair consideration for employment regardless of race, color, nationality or national origin, ethnicity, sex, gender identity, gender expression, gender reassignment, religion or belief, marital or civil partnership status, sexual orientation, pregnancy or maternity, age, disability, or protected veteran status.


If you are an individual with a disability and need reasonable accommodation to participate in the employment selection process, please contact us at humanresources@icumed.com. We are committed to providing equal access and opportunities for all candidates.


ICU Medical EEO Policy Statement



OFCCP Equal Opportunity Posters

"Know Your Rights" Poster
Pay Transparency Nondiscrimination Provision


ICU Medical CCPA Notice to Job Applicants Apply Now