Enterprise Account Manager (US - Remote) at Jaggaer, LLC in Durham, North Carolina

Job Description:

Enterprise Account Manager (US - Remote)

Location US-NC-Durham

Job ID 2025-3786

Category Sales

Type Regular Full-Time

Overview

JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.

Our 1,200+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com

As an Account Manager at JAGGAER, you’ll be a vital member of our Sales team, focusing on a designated vertical. Your primary responsibilities will revolve around account upsells, revenue retention, customer contract renewals, and expanding our presence within existing accounts. You will play a crucial role in capturing total spend and driving customer success.

Principal Responsibilities

Position Responsibilities:

• Deliver tailored account management services to a pre-assigned vertical of existing customers.


• Identify white space opportunities and business challenges.


• Map organizational influence to enhance customer relationships.


• Conduct quarterly customer reviews to assess performance and identify areas for improvement.


• Challenge the status quo and propose innovative solutions.


• Analyze total spend to uncover how JAGGAER can optimize both upstream and downstream management.


• Lead negotiations and close customer contract renewals effectively.


• Create and implement strategies to safeguard existing revenue while increasing account penetration and customer satisfaction.


• Meet and exceed quota by successfully identifying and selling add-on and upsell opportunities.


• Work closely with other customer-facing teams (e.g., Solution Engineers, Support, Value Consulting) to ensure customer needs are met and that JAGGAER’s messaging is consistent, fostering strong, long-lasting relationships.


• Develop and maintain deep knowledge of the JAGGAER suite of products.


• Participate in trade shows and conferences to represent JAGGAER and engage with potential clients.


• Lead or participate in Requests for Proposals (RFPs) for your assigned accounts.


• Utilize Salesforce and Outreach IO for daily documentation and proactive account engagement.

Position Requirements

What You Will Bring:

• 5-10 years of professional experience in a B2B SaaS environment.


• 2+ years of experience with the Source-to-Pay (S2P) or Procure-to-Pay (P2P) industry.


• Proven experience in account management, sales, or business development.


• Knowledge of business automation and workflow process development; familiarity with sourcing and procurement processes is a significant plus.


• Ability to cultivate internal relationships within organizations and external relationships with customers and partners.


• Strong communication skills, with the ability to present JAGGAER solutions clearly to customers, both in writing and verbally.


• Solid experience with CRM software (Salesforce preferred) and proficiency in MS Office.


• Experience with data analysis to inform decision-making.


• BA/BS in Business Administration, Sales, or a relevant field.

What We Offer:

At JAGGAER, we are committed to supporting you and your family’s well-being. Your health is a priority, and we offer a range of programs to help you stay well and thrive. Our benefits include exceptional medical, dental & vision plans, adoption assistance, wellness reimbursements, generous parental leave, 401(k) matching, flexible work options, unlimited vacation for exempt employees, and more!

Our Values:

At JAGGAER, our values shape everything we do—from supporting customers and collaborating with teammates to building products and fostering our culture.

Be Collaborative: Promote mutual respect, work productively with others, and share responsibility for success.

Be Accountable: Own your actions, learn from challenges, and stay proactive to achieve results.

Be Adaptable: Embrace change, encourage innovation, and stay effective through significant transitions.

EEO:

JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics.

ACCESSIBILITY:

JAGGAER is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process, please send a request to: hr@jaggaer.com All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Pay Transparency Nondiscrimination Provision (dol.gov)

Know Your Rights: Workplace Discrimination is Illegal (dol.gov)

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