Business Analyst at The Judge Group Inc. in Atlanta, Georgia

Job Description:

Location: REMOTE

Salary: $45.00 USD Hourly - $55.00 USD Hourly

Description: Analyze and collaborate on product solution options to meet customer needs.
Listen to and incorporate customer feedback through NPS surveys, research studies, and other customer facing channels into future features/user stories
Support the product vision, roadmap, and product growth opportunities.
Develop visual models, diagrams, tables, graphs, and/or charts to represent current state and future needs that provide direction for the product team.
Navigate and lead through a complex matrix organization across multiple business segments, applications, and products to deliver outcomes.
Support incorporation of product objectives and measures into processes and requirements.
Create user personas.
Translate conceptual customer requirements into functional requirements that conform to standards in a clear manner that is comprehensible to developers & product team by decomposing business capabilities into features and features into user stories.
Own and manage issues and questions related to the product requirements throughout the product lifecycle.
Partners with the Product Owner/Product Manager and other key stakeholders to weigh the value/cost associated with delivery timelines.
Document Acceptance Test Driven Development (ATDD) acceptance criteria.
Develop and execute product analysis plans.
Actively participate in daily meetings, backlog management, refinement, dependencies, prioritization, formal story acceptance, sprint planning, daily scrum, defect management and retrospective activities to support business agility within the organization.
When needed, support the Product Owner by leading Sprint Planning, PI planning, Customer Demos and setting expectations for delivery of new functionalities.
Assess risks considering external and internal factors for all product development or change.
Advocate for or Influence adoption and transition to agile frameworks and support or lead scrum ceremonies.
Support the product owner by discussing business and technical impacts of, and dependencies related to, priority decisions.
Partners with UX (User Experience) to ensure designs/mocks/prototypes are correct and ready for development and test, validate and identify weaknesses in prototypes and make the necessary changes (A/B, research, analysis, usability, etc.).
Perform user acceptance testing/ QA of solutions to ensure features and functions have been enabled and optimized.
Leverage data to generate insights about customer preference and experience and support decision making.
Applies data-driven knowledge and best practices from one situation to the next, as appropriate; Recommends changes based upon data to improve product.
Support operational readiness activities to ensure that necessary training and policy and procedure updates have occurred.
Review work performed by self and others to provide recommendations for quality improvement by analyzing and verifying requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
Support development and delivery of presentations.
Monitor progress against KPIs, OKRs, performance SLAs, and extract insights for future enhancements in close partnership with product leaders.
Support Financial analysis and support business cases from a product value perspective to drive product implementation activities

Contact: tmangal@judge.com


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