Associate Director for Operations, Indiana Memorial Union (Student Life Leader) at Indiana University in Bloomington, Indiana

Job Description:

Special Instructions Summary



For best consideration, apply by January 20th, 2025.



Department



IMU BUILDING (BA-IMUB-IUBLA)



Department Information



The Office of Student Life is focused on building a strong foundation to ensure every student's Indiana University experience is positive, safe, healthy, and meaningful. The Office of Student Life staff and multiple departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are our core mission.


The Indiana Memorial Union (IMU) serves as the community center for the Indiana University Bloomington campus. In its nearly 500,000 square feet of space, the Union hosts more than 10,000 meetings and events per year, supports student organizations and student programs through its Student Involvement and Leadership Center, and is a popular place to gather for food and drink, studying, go bowling or play pool, or just hang out. It is one of the few experiences that touches every IU student on the campus as well as the building that hosts the most visitors to campus. Through its programs, services, and facilities, the IMU plays a key role in creating a sense of welcome and belonging in the IU campus community.



Job Summary



This position is responsible for the operations area of the Indiana Memorial Union (IMU) including the Meetings and Events department, building managers, Bowling and Billiards, emergency planning and management, and working with IMU building partners (IU Bookstore, Visitors Center, Admissions, UITS Technology Center). The position will also be responsible for the student employee training and development program, employee engagement activities and new IMU employee orientation, and IMU department-specific policy and procedures.


Department-Specific Responsibilities

• Supervises the Assistant Director for Meetings and Events. The IMU Meetings and Events office provides reservation, planning, set-up, sales, technology, and event coordination services for more than 16,000 meetings and events each year, with 10 full-time and numerous part-time staff. The department works closely with student organizations, university departments, conference organizers, and outside entities who host events in 25 event spaces in the IMU and aim to maximize usage of the facility while providing an outstanding guest experience.


• Due to the nature of a student union, the Meetings and Events staff also must help inexperienced program organizers plan and execute successful programs through providing advice and consultation. The Meetings and Events Office generates more than $700,000 in annual revenue and is instrumental in most of the revenue generated by IU Catering and in a significant portion earned by the Biddle Hotel, both of whom are important partners in the success of the IMU.


• Supervises the IMU Recreation Manager, which includes the Bowling, Billiards, and Table Tennis unit (commonly called Bowling and Billiards). The unit supports 35 for-credit classes annually and open recreation in those 3 areas and brings in over $300,000 in annual revenue. The unit currently has 1 full-time manager, 3 student managers and a team of approximately 10 other student employees.


• Supervises and oversees the building managers, including 1-2 full time employees, 1 graduate assistant, and a team of 10-12 student building managers. The building managers oversee the IMU building and operations on weekends and nights and provide support during weekdays. They provide customer service and security and are often the first point of contact for students, faculty, staff, and guests who are in the IMU to organize or attend events and programs, dine, identify building issues, and coordinate responses.


• Develops new programs to support student organizations' meetings and events in classrooms, lounges, and other designated spaces around campus.


• Develops and leads the IMU student employment program. Research shows that student union employees are more effective and that student unions are stronger when employees understand the mission of the student union and receive training beyond their immediate tasks. The IMU has 60 student employees, and that number should expand in coming years.


• Leads and organizes the new IMU employee orientation and employee recognition and engagement efforts, including regular all-staff gatherings, town hall meetings, and the employee engagement committee. Implements the student employee recognition program.


• Serves as the primary point of contact for IMU partners in the IMU and Ernie Pyle Hall (next-door). Convenes regular meetings with the IU Bookstore, the IU Visitor Information Center, Admissions Welcome Center, and UITS Technology Center to coordinate activities and communicate about upcoming events and programs, signage, and other needs.


• Manages the IMU's art collection and display, in conjunction with the Campus Art Curator. Works with Union Board students on the annual or semi-annual purchase of new pieces.


• Works with Union Board students on the display of regular rotating art exhibits of student and other art.


• Coordinates the IMU's emergency management planning and implementation, in conjunction with the Assistant Director for Facilities. Leads emergency management training.


• Coordinates building safety and security efforts. Works with the Office of Insurance, Loss, Control and Claims and the Indiana University Police Department on these issues.


• Serves as campus liaison to the University Club, an organization of more than 300 faculty, staff, and retirees that does regular programming in the IMU.


• Represents the IMU on committees and task forces for the campus and community and lead projects and committees within the IMU, including managing the IMU department policy manual.

General Responsibilities

• Provides highest level of operational leadership and coordination of assigned staff members to define student life methodologies and standards; provides direction and guidance on high priority student life projects/initiatives.


• Establishes short-term business plans and long-term operational objectives, including managing project timelines/deliverables and developing resource plans for multi-project/multi-phase student life initiatives.


• Conducts a variety of personnel actions to include, but not limited to hiring, promotion, performance management, and dismissal.


• Manages high level assignments and allocation of student life resources, including negotiating and coordinating initiatives that involve staff in other departments/areas/teams; may coordinate large-scale student life projects with a wide audiences in support of academic initiatives.


• Makes budgetary recommendations/proposals based on resource needs and ensures cost containment.


• Researches and stays up-to-date on new industry student life standards, technologies, policies, and procedures; responsible for the implementation of new protocols/procedures to address business needs.


• Works collaboratively with other student life leaders across departments in recommending standards, best practices, and related policies/procedures.


• Prepares management reports and summaries for senior administration, executive, steering and advisory committees; acts as advisor to executive committees; serves on various university committees, communities of practice, and task forces related to student life.


• May serve on various campus or cross-functional committees to share student life best practices.

Qualifications



Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.


EDUCATION



Required

• Bachelor's degree in education, public affairs, public health, social work, counseling, or related field

Preferred

• Master's degree in higher education student affairs or related field

WORK EXPERIENCE



Required

• 4 years in student life, higher education student affairs, or related field


• 1 year of management experience in relevant field

Preferred

• 5 years of experience working in a student union or a similar organization

SKILLS



Required

• Proficient communication skills


• Maintains a high degree of professionalism


• Demonstrates time management and priority setting skills


• Demonstrates a high commitment to quality


• Excellent organizational skills


• Excellent collaboration and team building skills


• Effectively coaches and delivers constructive feedback


• Instills commitment to organizational goals


• Demonstrates excellent judgment and decision making skills


• Effective conflict management skills


• Builds and manages effective teams


• Ability to influence internal and/or external constituents


• Demonstrates ability to maintain confidential information


• Demonstrates customer service skills


• Possesses flexibility to work in a fast paced, dynamic environment


• Commitment to working with people from diverse backgrounds and demonstrated cultural competency


• Ability to build strong partnerships with students and other university departments

Preferred

• Possesses a high level of understanding of the operations and management of a student union or similar facility and operation


• Understanding of the role of students and student development in a college union


• Seeks to acquire knowledge in area of specialty


• Demonstrates a high level of accuracy, even under pressure


• Highly thorough and dependable


• Ability to maintain confidential information


• Knowledge of the foundational principles of the Student Affairs profession


• Knowledge of current trends in student engagement, the legal landscape related to higher education, current issues related to colleges and universities as well as to IU campus policy and procedure, and general finance


• Ability to work with a diverse population of college students ranging from first-year students to graduate and non-traditional-aged students, including international students, and to create environments that promote and embrace diversity, equity, and inclusion


• Demonstrates competency with Microsoft 365 products including Outlook, PowerPoint, Teams, and Excel

Working Conditions / Demands



This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. This role requires the ability to move objects weighing up to 25 pounds. This position requires some evening and weekend work and will involve occasional travel. The person in this role must be able to perform the essential functions with or without an accommodation.



Work Location



900 East 7th Street, Bloomington, Indiana


This is an in-person position



Advertised Salary



$100,000 annually



Benefits Overview



For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance


• Dental insurance


• Health Savings Account with generous IU contribution


• Life insurance, LTD, and AD&D options


• Base retirement plan contribution from IU, subject to vesting


• Additional supplemental retirement plan options


• Tuition benefit for IU classes


• 10 paid holidays per year


• Generous Paid Time Off


• Paid Parental Leave


• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.



Job Classification



Career Level: Sr. Operational


FLSA: Exempt


Job Function: Student Services


Job Family: Student Life


Click here to learn more about Indiana University's Job Framework.



Posting Disclaimer



This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.


If you wish to include a cover letter, you may include it with your resume when uploading attachments.



Equal Employment Opportunity



Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.



Campus Safety and Security



The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.



Contact Us



Request Support
Telephone: 812-856-1234 Apply Now