Customer Service Representative at Senske Services in Dallas, Texas

Job Description:

RESPONSIBILITIES:

• Speaks with customers to answer product and service questions and suggest information about other products and services


• Opens customer accounts by recording account information


• Maintains customer records by updating account information


• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution


• Maintains financial accounts by processing customer adjustments


• Recommends potential products or services to management by collecting customer information and analyzing customer needs


• Prepares product or service reports by collecting and analyzing customer information


• Contributes to team effort by accomplishing related results as needed


• Build sustainable relationships with customers

• High School diploma


• 1-2 years of experience in a customer support role


• Strong phone and verbal communication skills along with active listening skills


• Customer focus and adaptability to different personality types


• Ability to multi-task, set priorities and manage time effectively

• Competitive pay and comprehensive benefits package