Associate Director, North America Regional Operations at Alvarez & Marsal Holdings, LLC in Chicago, Illinois

Job Description:

Description

About A&M

Alvarez & Marsal (A&M) is a leading independent global professional services firm, specializing in providing turnaround management, performance improvement and corporate advisory services. With over 10,000 professionals based in 70+ locations across North America, Europe, Asia, and Latin America, our firm excels in problem solving and value creation. Drawing on a strong operational heritage and hands-on-approach, our professionals work closely with organizations and stakeholders to help tackle complex business issues and maximize value.

Position Overview

The Associate Director, North America Regional Operations is responsible for overseeing and managing the operational functions within their assigned region. They drive operational efficiency, enhance service delivery, and support the overall GPO strategy and objectives. The role will have extensive experience in operations management within the consulting industry and will ensure consistent operational excellence in people service delivery.

Key Responsibilities

• Manage and oversee day-to-day operations within the assigned regional People Services team


• Implement operational strategies aligned with regional business goals


• Monitor and analyze regional operational metrics and KPIs


• Manage and develop a team of operations core specialists, providing guidance and support


• Manage regional operations budget, ensuring financial targets are met


• Identify opportunities for process optimization and implement best practices


• Collaborate with regional leadership to address operational needs, ensuring the efficient and effective delivery of People Services


• Support regional leadership on business development initiatives in the region for Global People Services


• Manage New Hire Logistics (e.g., in-person, virtual, office location, etc.)


• Manage and execute Employee Onboarding (e.g., introductions, onboarding checklist, paperwork, employment verification, etc.)


• Manage and execute Employee Offboarding activities (exit surveys, equipment retrieval, exit compliance, etc.)


• Manage Contingent Worker Onboarding (e.g., introductions, onboarding checklist, paperwork, etc.)


• Manage No-Shows and Scheduling


• Respond to General Onboarding Inquiries

Key Requirements

• 5-7+ years of experience in operations management, with at least 3 years in a leadership role preferred


• Experience in managing onboarding activities preferred


• Significant experience in the professional services sector with strong understanding of client service delivery


• Bachelor's degree in Human Resources, Business Administration, Management, or related field


• MBA or equivalent master's degree preferred


• Excellent communication and leadership abilities

Benefits Summary

Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings' fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined from time to time as well as a 401(k) retirement plan. Provided the eligibility requirements are met, employees will also receive a discretionary contribution to their 401(k) from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click here for more information regarding A&M's benefits programs.

Compensation Statement

The salary range is $135,000 - $165,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.

#LI-LP1