Job Description:
Job Description
System Job Title: VP SALES & MARKETING
*Relocation Assistance Provided
Generic Position Summary
As a senior member of the professional staff, contributes expertise in a discipline (e.g., Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support function and/or discipline objectives. Works with a high degree of independence, developing short-term goals for own department(s) and monitoring the flow of work between own department and others in alignment with broader business objectives, selecting and developing effective managers and work teams, and managing own organization through reliable systems and processes. Is a recognized authority in area of specialty, often serving as discipline interface with other areas.
Specific Job Summary
- Responsible for the implementation and execution of all Marketing and Sales core process functions for Hyatt Vacation Ownership.
- Lead the focus, alignment and coordination of all Marketing and Sales processes, emphasizing role of support processes throughout Marketing and Sales, and achievement of balanced scorecard objectives.
- Ensure that all site operations (both customer acquisition and customer experience) are strategy driven and achieving strategic objectives, working closely with appropriate sub-process owners.
- Coordinate the relationships between Marketing and Corporate support functions.
- Create performance metric system, aligning with enterprise-wide balanced scorecard, to ensure associates and guest experiences are high-value.
- Work with Business Line Owners to ensure continuous improvement and integration of processes that drive business line success.
- Responsible for the management of the HVO Sales Development Start-up processes and operations.
- Direct the HVO Sales Operations group in achieving world class execution of sales processes.
- Lead the Marketing and Sales teams and by achievement of sales and cost targets, drive operational profit to the organization.
- Generate new customer communication and survey processes.
- Coordinate with Human Resources on creating and sustaining a high-performance culture, developing associate development and talent management programs, and building upon current reward and recognition programs that allow associates to share in the company's success.
Generic Expected Contributions
- With a general planning horizon of 0 - 3 years, sets direction for area(s) of responsibility to achieve desired goals in alignment with function and/or discipline strategy.
- Leveraging knowledge and experience in area of expertise:
- identifies and implements improvements to business processes.
- evaluates alternatives and makes judgements on a full range of business issues.
- provides ongoing advice and guidance to the business concerning issues related to area of specialty.
- Manages large and/or multiple departments, processes and/or projects that have a broader function and/or discipline impact. Generally, influences work of cross-functional or extended teams.
- Makes department/multi-department resource decisions that have a financial impact as well as an impact on meeting discipline and/or business goals.
- Works to enhance the organization's capabilities through effective staffing and development of others by:
- developing recruiting strategies based on evolving needs and profile of the business.
- using appropriate company interviewing tools to hire the best managers available from inside or outside.
- setting and maintaining high standards for team and individual performance.
- providing timely coaching and feedback.
- making and rewarding distinctions in performance.
- Assists senior management in achieving business results by:
- contributing to the development of long-term function and/or discipline strategy.
- sharing relevant information to help others understand and support business objectives.
- achieving results against budget within scope of responsibility.
- building relationships across the organization to align own technical area with broader organization direction and facilitate own function and discipline goals.
- contributing on a regular basis to operating efficiencies by recommending new and creative business management techniques.
- removing barriers to achieve greater performance.
- Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge.
- Performs other duties as appropriate.
Specific Expected Contributions
- Develop the HVO Marketing and Sales strategy and communicate plans to market organization.
- Set the direction with leadership team of the brand definition for the portfolio of resorts.
- Ensure consistency and effectiveness in the marketing and sales processes across all HVO locations and regions.
- Partner with other Corporate support functions on Product development issues.
- Oversee the development, implementation, and follow-up of new initiatives, which drive the company's goals.
- Lead all Marketing and Sales Operations planning and procedures for market implementation.
- Work with Brand Team to enhance the HVO / HRC brand.
- Manage coordination of all sales start-up processes with Development, Market and other Core processes and Business services including the evaluation of new markets and resorts.
- Monitor and evaluate sales processes while maintaining awareness of daily sales progress against budget and the efficiency of programs.
- Lead the development and review copy of all direct marketing campaigns.
- Ensure world class execution of marketing and sales core processes in market.
- As a key member of the HVO Leadership team, responsible along with other key leaders to develop and produce world class annual meetings for leadership teams and top performers that drive company objectives and reward our key associates.
- Partner with the Mortgage Bank to drive financing propensity and Mortgage bank profits on an annual basis.
- Responsible to lead the recruitment and retention of Sales and Marketing management and staff.
- Ensure the appropriate technology is being developed to assist and support continued advancement of HVO recruiting strategies and tactics.
- Oversee the design and implementation of advanced marketing and sales training courses.
- In coordination with HR, continue the development and enhancement of world class selection tools for front-line Marketing and Sales Executives and our Marketing and Sales leadership positions.
- Enhance associate satisfaction and Brand culture through effective communication, recognition, motivation, performance management, and empowerment.
- Lead the development of future leaders for the HVO Marketing and Sales group.
- Develop future leadership through effective mentoring and coaching/counseling.
Generic Candidate Profile
Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:
Generally, a senior position requiring significant knowledge and experience in one or more disciplines and/or business operations as well as associate and organizational management experience. College degree required. Advance degree or professional certification is typically required.
Specific Candidate Profile
Education:
- Bachelor's degree or equivalent practical experience preferred.
Experience
- Extensive experience within HVO, MVW or the Timeshare industry required.
- Seven to ten years proven Sales or Marketing management experience within the Timeshare industry, or equivalent direct sales environment.
- Minimum five to seven years as a Project Director.
Skills/Attributes
- Collaborative, inclusive predisposition toward creative and innovative problem solving.
- Senior level, executive presence.
- Ability to conduct successful, senior-level business discussions / negotiations in a variety of cultures.
- Excellent leadership and communications skills.
- Ability to work in fast paced, rapidly changing environment.
- Demonstrated ability to interact effectively with diverse associates, customers and guests.
- History of consistently delivering business results in large and highly complex situations.
- Travel required.
Job Requirements
#US Corporate
More jobs in Orlando, Florida
|
Oldcastle |
|
Oldcastle |
|
Oldcastle |