Records Specialist II- Locations at Crown Castle in Westborough, Massachusetts

Job Description:

Position Title : Records Specialist II- Locations (T2)

Company Summary 

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future.   Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.       

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology. 

 

Role 

The Network Records Specialist – Locations work focuses on the validation of locations and the assignment of location identifiers.  You will use Crown proprietary tools as well as your experience and common sense to ensure data accuracy and compliance with Crown data standards.  Additionally, you will be involved with projects to enforce data quality standards within the data sets.  Your position requires interaction with other teams so your communication skills must be mature and professional. 

 Responsibilities

• Provide user support via phone, email, or Helpdesk tickets. 

• Create and update records in a database based on assignments. 

• Apply knowledge of USPS addressing formats. 

• Utilize latitude and longitude data for location-related tasks. 

• Follow established standards and procedures in databases. 

• Conduct quality checks on data to ensure asset integrity and resolve data conflicts. 

Expectations 

• Ability to work independently and as part of a team. 

• Proven written and verbal communication skills. 

• Customer service-oriented with strong interpersonal skills. 

• Ability to multitask and adapt quickly to changes. 

• Highly detail-oriented with strong follow-through abilities. 

• Excellent organizational and administrative skills. 

• Ability to thrive in a dynamic, problem-solving environment. 

 Education: 

• Associate degree or equivalent experience, education, and/or training. 

 Experience/Minimum Requirements 

• Basic experience with Network Records Systems (NRS). 

• Understanding of telecommunications infrastructure and technology. 

• Ability to interpret various documentation related to telecommunications infrastructure. 

• Proficiency in Microsoft Office applications (Outlook, PowerPoint, Excel, Word, Visio). 

 

Organizational Relationship  

  Reports to: Manager, Network Records 

Title(s) of direct reports (if applicable): N/A 

Working Conditions: This role falls into our hybrid work model working in the office on Monday through Thursday.  On Fridays, teammates on the hybrid schedule will have the option to work from the office or home.  There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.  

#Li-Hybrid #Li-IM1

 

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Operations

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