Manager of Member Experience at Kappa Delta Pi in Indianapolis, Indiana

Job Description:

pKappa Delta Pi (KDP) inspires and equips teachers to thrive. Celebrating excellence in teaching from campus to classroom, KDP provides community, connection, and competencies for teachers. Nationally, KDPrsquo;s membership stretches across 650 institutional chapters and 20,000 individual members, who are recognized for their achievements in becoming a teacher of excellence. KDPrsquo;s core values are community, belonging, leadership and celebration. We celebrate and support Americarsquo;s teachers of all stages in their careers./p pThe Manager of Member Experience helps improve retention and elevate engagement of KDP members. This role also works closely with higher education chapters within a designated region of the United States. The position supports chapter officers and counselors to effectively recruit, retain, and train members so they may excel in community service, educational program development, and chapter operations./p pCompensation: Salary: $50,000 - $52,000. Highly Competitive Benefits: Health, dental, and vision insurance (KDP offers 100% employee premium coverage options), short-term disability, generous PTO, holidays and year-end 10 day paid break, life insurance, 403(b) retirement plan plus employer match. Work is mostly remote - in office 2-4 days a month. Travel minimal 1-2 times a year./p pKDP National Office is located at 3600 Woodview Trace, Ste 150, Indianapolis, IN 46268nbsp;a href="http://www.kdp.org/"www.kdp.org/a/p pstronguPosition Duties/u/strong/p ol liWork independently yet collaborates extensively with team members, clients, and volunteers./li liConducts extensive outreach to new and existing members to encourage engagement and participation in the KDP community./li liDevelop and implement strategies to build relationships to encourage long-term membership./li liAdvise university chapter leaders regarding chapter plans and goals, personal and leadership development, officer training, chapter operations, and recruitment/retention and create/facilitate programming related to these topics./li liResearch and learn the operations and capacity of assigned chapters in region. Track on-going interactions with assigned chapters to add to history and chapter profile./li liMaintain regular communication with assigned chapters via phone, text, and email. Respond to questions and concerns using established procedures. Provide feedback and follow-up with chapters on a regular and timely basis./li liFacilitate networking among chapters within a state or region to encourage idea sharing and building mentoring and supportive relationships among officers and counselors./li liConsult with chapters regarding organizational operations to ascertain their strengths and areas for improvement./li liDevelop strategies for creative problem solving and recommend plans of action to meet member recruitment and retention goals for the region./li liAnalyze information obtained and knowledge of organization policy and procedure to formulate new strategies and alternate plans of action for chapters./li liCreate and deliver resource materials and training related to chapter operations to officers and counselors via phone, webinars, and limited face-to-face meetings./li liResearch institutions within the dedicated region to solicit and recruit new chapters. Coordinates the chapter building process./li liFacilitates state network interactions (virtual) and serves as the national staff office representative./li liAssist as needed with planning and implementation of in-person regional/national, and virtual conferences./li liTravel on occasion to KDP-related conferences/events and chapter visits./li liRepresent Kappa Delta Pi to institutional staff and faculty, department chairs and deans, and sometimes institution presidents./li liOther duties as assigned by supervisor and/or CEO./li /ol pstronguWhat Yoursquo;ll Need for Success/u/strong/p pThe ideal candidate appreciates the needs of teacher candidates and teachers for Pre-K through 12th grade in the United States./p pLeadership experience with membership or chapter-based organization or non-profit association preferred, but not required. Sales, marketing, and customer service support are ideal./p pWorking collaboratively with a network of chapters, membership, and a national office team is essential to the role, with the ability to successfully work with diverse constituencies, including college students, college faculty, new teachers, and experienced teachers. KDP fully embraces diversity, including ethnic, gender identity, sexual orientation, socioeconomic, age, disabilities, and so on. Diverse candidates are encouraged to apply./p pBachelorrsquo;s degree or equivalent experience. Knowledge of education and/or teaching experience is helpful. A qualified candidate must be detail oriented, efficient, and highly organized./p pStrong candidates for this position will have:/p ul liExcellent written communication and editing skills to communicate with a well-educated audience (e.g., higher education students, faculty, teachers)./li liExcellent project management and organizational skills, with attention to detail./li liExperience working with volunteers./li liExperience with Office 365 Suite (Word, PowerPoint, Excel, and Outlook)./li liExperience working with databases./li liAbility to work independently and collaboratively to proactively complete tasks./li liAbility to work remotely within central Indiana and work in the KDP office in a hybrid working model. KDP provides all equipment needed for remote and office work environments and pays a monthly stipend of $50 toward cell phones./li liAbility to remain flexible and prioritize multiple projects in a tight, deadline-oriented environment./li liWillingness to work as part of a small, mission-driven team of approximately 22 staff./li liWillingness to do all levels of work to ensure a job or task is done./li liStrong interpersonal skills with high integrity./li liStrong degree of positivity, creativity, and initiative (ldquo;can-dordquo; and ldquo;letrsquo;s try itrdquo; attitude)./li liCustomer service orientation and professional demeanor./li /ul pKDP is committed to the principle of Equal Employment Opportunity (EEO) and is committed to making employment decisions based on experience, merit, and value./p pnbsp;/p pnbsp;/p
recblid u0yp9p7d2twty8kjh5fxmp2ls4zv83

Apply Now