CES Inside Sales Rep at AmeriGas in Charlotte, North Carolina

Job Description:

AmeriGas

AmeriGas is a Drug Free Workplace. Candidates must be able to pass a pre-employment drug screen and a criminal background check. AmeriGas is an Equal Opportunity Employer.

CES Inside Sales Rep


Location: Charlotte, NC, United States, 28217

Company: UGI Corporation

Requisition Number: 25437

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

Posting

Job Summary (Purpose):
The Inside Sales Rep (ISR) effectively represents AmeriGas in building the business through new customer sales, enrollment and retention activities while meeting/exceeding assigned unit sales goals. The ISR will receive and handle inbound calls from new potential customers, as well as conduct outbound calls with the objective of prospecting and qualifying leads, retaining existing customers, and reactivating lost customers to achieve unit sales objectives.

Key Characteristics:

• Excellent phone presence and interpersonal skills in taking inbound and making outbound customer calls while delivering a positive customer experience.
• Ability to work independently and within call center teams

Duties and Responsibilities:

• The ISR’s main objective is to qualify incoming “hot” sales leads created through AmeriGas demand generation activities such as the annual Direct Marketing Campaign (DMC), New Customer Enrollment (“Press 1”), and local District Marketing efforts.
• Utilizing AmeriGas sales and operating systems, the ISR will qualify leads to enroll customers in the appropriate AmeriGas product/service offering.
• The ISR will also maintain complete records of customer interactions and process/activities through detailed notes in AmeriGas systems/tools .
• The ISR is responsible for delivering a positive customer experience, increasing unit sales, building relationships with new customers, and working through any issues to retain existing customers.

Inbound Customer Acquisition

• Qualify new sales leads generated through marketing/customer acquisition initiatives.
• Qualify customer, understanding his/her specific use case and needs, determining appropriate products/services, and presenting key value statements and sales messaging to secure the sale.
• Upon closing the sale, collaboratively engage back office operations to complete customer agreements/contracts and any account review , required for propane delivery from the District Office.
• Enter and maintain pertinent customer and activity information in required systems

Outbound Prospecting

• Contact customers to retain/upgrade accounts
• Make outbound calls to inactive, will call, and customer-owned equipment accounts to reactive and/or upgrade.
• Qualify customer, assessing current use case and needs to determine best product/service, present key value statements and sales messaging to retain/upgrade the customer.
• Appropriately apply special offers/pricing to win back lost customers.
• Upon receiving customer affirmation, complete all necessary steps to deliver on product/service sold.
• Enter and maintain pertinent customer and activity information in required systems

Knowledge, Skills and Abilities:

• Effective use of sales techniques, including prospecting, discovery, value proposition development, objection handling, and customer acquisition
• Efficient and accurate use of systems and tools Strong telephone presence and interpersonal skills
• Ability to multi-task and prioritize workload; strong organizational skills
• Active listener and use of inquiry to discover/understand prospect needs

Education and Experience Required:

• HS Diploma, with 1+ years’ experience in:
  • Business development – sales, telemarketing, and/or cold calling, in a sales environment
  • Customer service call center experience
  • Use of business/office tools such as CRM, Microsoft Office products, internet.

This position will be posted from January 6th to January 27th.

AmeriGas is an Equal Opportunity and Affirmative Action Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

The pay for this position ranges from $17.88/hr. to $20.29/hr., depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation includes eligibility to earn a performance-based bonus or commissions on completed sales.

This is the Company’s good faith and reasonable estimate of the range of compensation for this position as of the time of posting. The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

PI259501768

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