Spares Parts/Contract Sales Specialist-Fully Remote at Munters in AMESBURY, Massachusetts

Job Description:

Munters is a global leader in energy efficient and sustainable air treatment solutions. Our products and service are crucial to the success of other companies in several industries, from manufacturing and pharmaceuticals to food and agriculture. We are looking for a Materials Handler to join our growing team.




Description of Job Role and Responsibilities:

• Create Service tickets for incoming calls and emails.


• Answer phones and emails to address customer issues or route requests such as order updates, organizational info and who to contact to resolve problems, customer complaints/issues, and other administrative issues.


• Follow-up on quotes with customer and convert quotes to sales/revenue/Pos.


• Update and manage relevant customer information and activities in ASTEA database.


• Handle difficult customer situations and solve customer service challenges as they arise.

Experience and Skills required:

• Attention to detail, ability to gather customer information (including technical information) and accurately and completely convey that information to others in the organization through ticket creation, email, or live discussion.


• Ability and willingness to have difficult customer conversations, manage conflict, and de-escalate emotional situation.


• Ability and willingness to make cold calls, speak with people at all levels of an organization, deal with technical as well as administrative customers.


• Expert data entry skills. Ability to enter all data necessary completely and efficiently for others in the organization to take a handoff without error.


• Computer literate - expertise in Microsoft Word, Excel, and PowerPoint as well as the ability to learn to use new software.

Key Personal Skills:

• Strong organizational and time management skills


• Bias toward action


• Accurate


• Excellent written and verbal communication skills


• Ability to work overtime as necessary.


• Good Written and verbal communication skills

Key Competencies:

• Account Management,


• Relationship Management,


• Data entry/detail oriented


• Planning and Organization,


• Ability to develop a basic level of technical knowledge.

Job Qualifications:

• College Degree but not required.


• 3+ years of experience

BENEFITS:

• Medical, dental and vision


• 401K


• PTO


• Referral bonuses

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


All offers are contingent on a pre-employment drug test and background check.


Apply Now