Job Description:

Job Classification:

Corporate - Risk

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions!

Group Insurance has an exciting opportunity for a Business Data Specialist to become part of the Inquiry & Resolution Team. This team plays a crucial role in implementing key initiatives aimed at improving the Group Insurance service model and its administrative practices, with the primary objective to address complex or systemic business challenges.

The Business Data Specialist is an individual contributor pivotal in driving business efficiency and enhancing the customer experience through rigorous data analysis and process optimization. The Business Data Specialist is responsible for analyzing and measuring the effectiveness of current business processes and identifying quantifiable, sustainable improvements. The role demands a strong focus on customer experience, data analysis, and cross-functional collaboration to ensure cohesive and efficient outcomes. An important function of this role is leveraging data collected throughout the organization to extract valuable insights about the customer experience. The successful candidate will work both independently and with a team, providing direction and business support.

The current employee work arrangement for this position is hybrid and requires your on-site presence on a reoccurring basis as determined by your business. Your manager will provide additional details relative to the specific number of days you are expected to be on-site.

What you can expect:

• Serve as a strategic thought partner, identifying areas of improvement and partnering cross-functionally to deliver outcomes intended to improve customer service delivery and optimized internal operations.




• Leverage data to identify and define areas of opportunity. Collaborate with key business partners to collect data, organize the information, and translate results into solutions. Drive positive change and informed business decisions.




• Execute on action plans necessary to address self-identified process gaps and areas of risk.




• Coordinate cross functional initiatives with business stakeholders across product, distribution, and the administration delivery lifecycle.




• Determine, develop, and document best practices and procedures for the organization leveraging current procedures and expertise on the team.




• Collaborate with key control partners on operations and initiatives to ensure appropriate levels of controls are in place.

What you’ll need:

• Strong ability to analyze data and identify trends, anomalies, and opportunities to drive business decisions.




• Experience with data analysis tools and methods to interpret complex data sets.




• In-depth understanding of the organization’s business processes and operations.




• Ability to map out processes, identify inefficiencies, and propose improvements.




• Demonstrated ability to leverage business knowledge to develop practical and impactful solutions which enhance the customer journey.




• Ability to convey complex information clearly and concisely to a wide range of stakeholders.




• Excellent verbal and written communications skills for effective collaboration and consultation across the organization.




• Strong project management skills and an ability to handle multiple tasks and projects simultaneously.




• High attention to detail and a commitment to delivering quality work.




• Expert proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Project, Visio, etc.) and familiarity with Business Intelligence tools (e.g., Tableau and PowerBI).

Prudential welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

At Prudential, you can:

Take charge of your career. We equip and empower our employees to expand their skills and experience by using powerful learning, gigs, and job opportunities. We offer a suite of services such as on demand resources and networking to propel your career forward.

We’re a global organization, full of outstandingly dedicated people who aren’t afraid to think differently, challenge the status quo and take sensible risks along the way. You will enjoy pushing boundaries as we build innovative technology that helps clients, customers and employees live their best lives. You will have access to leadership and learning opportunities and the resources needed to take your career in any direction. We will help you do your best work, offering flexibility, while delivering on our Purpose.

#LI-RRJ

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $92,400.00 to $137,400.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level. 

• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. 

• 401(k) plan with company match (up to 4%). 

• Company-funded pension plan. 

• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. 

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.  

• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.  

• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. 

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.  

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. 

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. 

If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com. 

 

If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.

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