The ideal candidate will have an ability to manage the daily operations of the retail store and complete tasks related to inventory tracking, marketing and customer service. They should be a confident salesperson and be able to share their best practices in order to onboard new employees. This candidate should also possess strong leadership skills and be able to assign duties to relevant employees in order to maintain the function of the store.
Responsibilities
The job responsibilities for this job are defined as follows:
1. The Sales Team Leader will be in charge of the daily sales operations and sales personnel of Jernigan's.
2. Leader will be familiar with job duties and responsibilities of other Jernigan's positions and be able to give assignments with guidance and direction to team members when needed.
3. The leader will be in charge of training new personnel and being a mentor to all team members.
4. This position requires leadership and guidance to the sales team. Employee should be prepared daily to instruct team members with daily task. Sales Team Leader should prepare a list of task for team member to be responsible for on a daily basis. Leader should prepare a task list for the supervisor in their absence or on their day(s) off.
5. Outstanding customer service is required! No exceptions. Sales Team Leader should lead other team members by example on daily basis.
6. Sales Team Leader should make sure team members are correctly and quickly processing customers on current point of sale. The leader should also make sure the associates are satisfying all the customer's needs.
7. Team leader will ensure the store is clean and assign daily task to ensure that all areas including merchandise surfaces, check outs, floors, bathrooms, dressing rooms and stock rooms are neat, clean and organized.
8. Team leader will ensure that merchandise is restocked through out the day. Assignments on the daily schedule and specific training to employees on proper techniques will ensure this is done correctly.
9. Sales team leader will be responsible for handling customer complaints or team member disputes or disagreements.
10. Team Leader will be responsible for employee schedule. The schedule will be made for a week at the time and is due out 5 days before the new schedule is to begin.
11. A Daily Team Schedule should be prepared, including assignments and lunch schedules for employees to reference for their daily activity.
12. Team Leader should be readily available to the staff at all times. When on break, lunch or if leaving the store should leave a knowledgeable team member available for other staff reference. Team leader should have duties for all members prepared before their arrival and leave instructions should team members arrive while leader is away from their duties.
13. Team Leader will be actively involved in team members' evaluation process. Employee records of attendance and absence should be maintained and up to date. A record of constructive coaching and disciplinary actions should be written and kept for employee file.
14. Team Leader will be responsible to engage team members in sales and customer service to meet/increase weekly/monthly sales goals.
15. Team Leader will help come up with suggestive items at checkout and encourage team members to sell item or show and tell the product to customers. Team Leader will encourage team members to make suggestions for products that complement customer's purchase.
16. Team leader will set a weekly sales goal for the employees to strive to meet or exceed.
17. Communication- Team leader will communicate on a weekly basis any new information, changes in policy and procedure, or any information that needs to be passed on to all team members.
18. Meetings/Employee information - Sales Team leader will be responsible for ensuring the sales team is current on events, promotions, and sales goals. In person meetings may include discussion of average sales and reviewing the current daily/weekly goals should be a priority. This will also serve as a time to go over suggestive items for the week as well as improvements that need to be made to customer service and sales. The Facebook Group is a great communication tool for sales or any information that needs to be disseminated quickly. Team leader should encourage employees to participate in the group. Team leader should delete any employee who has left the company or been dismissed.
19. Once a month Jernigan's will have a mandatory team meeting after store hours. The team leader should coordinate and lead the meeting and every team member should attend. This meeting will serve as a time to praise team members who are doing a great job. Provide detailed employee product knowledge and give the team an opportunity to fellowship. Team member sales education.
20. Team leader should ensure all store supply stock is adequate including but not limited to: boxes, ribbons, trash bags, paper towels, gift cards, Thank you notes, pricing guns and labels, loyalty cards. A weekly check sheet should be completed and turned into the office assistant for proper restocking of supplies.
21. On Thursday, the team leader should review the weekly time sheets and make any changes or corrections for the previous weeks time.
22. Jernigan's team leader will be held to the highest standards for maintaining Jernigan's mission statement and core values. Jernigan's NO GOSSIP rule should be held in the highest regard! Partiality has no place in leadership. Jernigan's Non-Negotiable standards should always be upheld.
23. Sales Team leader should submit a weekly report to the Renee about what you accomplished every Thursday including a high and low event of the week.
?Qualifications:
Previous experience in retail management and customer service, preferably in the clothing or gift industry