Develops, plans, implements, analyzes and organizes operations for the Branch.
Responsible for the delivery of care for all patients served by the Branch by providing supervision and support to the Clinical Manager(s).
Works in conjunction with the Area Director of Operations or the AVP of Operations and Finance Department to establish Branch's revenue and budget goals.
Recognizes the clinical leadership and provides support and supervision to the Clinical Manager(s) to promote more effective performance and delivery of quality home care services.
Maintains office operations in an efficient, productive, effective, and organized manner, which provides a safe working environment for employees, meeting local ordinances and fire and safety regulations in compliance with the company policies.
Conducts continuous quality improvement quarterly committee meetings, reviews all patient satisfaction data, and follows up on negative patient satisfaction surveys and follow-up visits with referral sources.
Communicate with the Area Director of Operations or the AVP of Operations for direction, problem-solving, and implementation of programs and protocols.
Partners with Sales Directors and Account Manager(s) to meet budgeted admission goals. Participates in sales and marketing initiatives.
Required Experience/Skills:
Current and unrestricted Registered Nurse licensure (in the state of practice) preferred
Minimum of 2 years of healthcare operations management experience, preferably within Home Health or Hospice.
Outstanding leadership skills with demonstrated experience motivating, educating, supervising, and supporting staff and developing a cohesive team.
Experienced with quality improvement monitoring and reporting tools and methods.
Knowledge of business management, governmental regulations, and accreditation standards.
Fiscal management experience.
Excellent verbal and written communication skills.
EMR proficiency, prior Homecare Homebase (HCHB) experience is a plus.
Must be proficient with Microsoft Word and Excel.
Must possess a valid state driver's license, reliable transportation, and automobile liability insurance.