MinIO is seeking a dynamic Renewals Account Manager to oversee the renewal process, ensuring a smooth and successful experience for our customers and securing a high renewal rate for our services. As a startup with 77% of the Fortune 100 relying on our innovative solutions, this is your chance to play a pivotal role in ensuring a successful customer experience. You'll be backed by a strong team and an exceptional product, positioning you to excel in your role and make a significant impact.
In this role, you will proactively seek out and engage enterprise customers, establish MinIO's value proposition, and close deals that contribute to our overall success. You'll need to thrive in a fast-paced, agile setting and work cross-functionally to help us expand from a product-led sales approach to include a sales-driven growth strategy.
WHAT YOU WILL DO
Renewal Ownership: Own and manage the end-to-end renewal process for assigned accounts, including subscription renewals, contract negotiations, and account escalations.
Customer Engagement: Actively engage with customers throughout the subscription lifecycle, ensuring they understand the value of our services.
Risk Management: Proactively identify at-risk accounts and collaborate with Customer Engineering and Sales teams to develop strategies to reduce churn and increase renewal rates.
Forecasting & Reporting: Accurately forecast renewals, track performance against key metrics, and report on renewal trends, opportunities, and risks.
Cross-Functional Collaboration: Work closely with internal teams (Customer Engineering, Sales, Support, and Product) to align strategies, improve processes, and ensure a seamless renewal experience.
Upsell & Cross-sell Opportunities: Identify upsell and cross-sell opportunities within the renewal cycle, maximizing customer value and expanding our product footprint in existing accounts.
Data Management: Maintain accurate records of all renewal activities, including tracking key renewal milestones and account health data in our CRM system.
Process Improvement: Continuously improve the renewal process by developing and implementing best practices, streamlining workflows, and enhancing customer communication.
REQUIREMENTS
3+ years in renewals, customer success, account management, or sales within a SaaS or subscription-based business.
Strong negotiation, relationship-building, and problem-solving skills, with a data-driven approach to decision-making.
Excellent verbal and written communication skills, with the ability to effectively engage both customers and internal stakeholders.
Proficient in CRM software (e.g., Salesforce, HubSpot) and other customer management tools.
Ability to analyze data, recognize trends, and apply insights to improve the renewals process and customer experience.
Collaborative mindset with the ability to work effectively across teams and influence without authority.
Exceptional time management and organizational skills, with a strong attention to detail.
Desired Skills and Experience
Driven and Persistent: Tenacious, resourceful, and always ready to go the extra mile to close deals and drive customer success.
Excellent Communication: Outstanding verbal and written communication skills, with the ability to clearly articulate MinIO's value proposition to various stakeholders, including C-level executives.
Educational Background: BA or BS in computer science, business, marketing, or a related field; MBA preferred.
Negotiation and Influence: Strong negotiation skills and the ability to influence decision-makers and drive cross-functional collaboration during the sales process.
Join us at MinIO and leverage your startup experience to source and close new customers. Supported by a strong team and an exceptional product, help us transition to a sales-driven growth strategy and drive our success to new heights!
MinIO is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic as outlined by federal, state, and/or local laws.