As a Branch Manager III, the key responsibilities are the administration and efficient daily operation of the branch in operational integrity, relationship sales management, customer service excellence, branch security and facilities. Require outside community involvement, outside calling efforts, and a focus on Bank at Work sales. The Branch Manager III role not only focuses on the primary core expectations of operational integrity, expanding customer relationships, and positively influencing and developing staff, but requires more time being spent building business contacts and networks outside the branch to cultivate new growth. Must partner well with other LOBs by referring businesses opportunities and working closely with Branch Lenders/President to agree upon strategies that deliver on Branch profitability. Manager is to adhere to and deliver communications concerning all branch activities in accordance with bank strategies, policies, and procedures through regular staff meetings. Responsible for hiring and management of branch staff.
Responsibilities
Manages employees, organizes and directs activities, maximizes branch profitability, provides high level of quality customer service, and has overall daily operational responsibility for the performance of a full service branch.
Recruits, selects, trains, motivates, and develops assigned staff; completes and conducts performance appraisals; acts as final authority for issue resolution at branch level.
Oversees organization and execution of branch relationship sales management, operational integrity, and service excellence processes and procedures to maximize customer service; staff productivity, and operational efficiencies.
Ensures staff compliance with bank regulations, requirements, and procedures; ensures staff follows operational and security policies and procedures.
Develops and manages profitable, multi-product relationships with individuals, small businesses, and small business management teams.
Calls on prospective and existing customers to deepen relationship; develop professional relationships; solicit new business
Must be able to drive small business and retail consumer production efforts to attain profitability targets, and meet established production goals.
Achieves and/or exceeds established branch performance and personal production goals; ensures that staff members meet established personal and production goals.
Manages cost effectiveness of the branch; maximizes profitability.
Educates branch staff on CRA requirements including documentation; directs overall CRA efforts for the branch.
Oversees relationship-selling efforts of branch staff; facilitates staff referrals and working relationships with other LOB partners.
Key person responsible for satisfactory audits and a variety of branch reporting related to branch activities as a whole.
Approves customer overdrafts and other transactions in accordance with established authority levels/limits.
Establishes and oversees staff training and development plans; coaches employees daily in appropriated operational practices and methods.
Receives and resolves routine and/or difficult customer issues and inquiries.
Manages the facility needs of the Branch.
Must be involved in community organizations, establish consistent outside business development, and active in setting Bank at Work appointments.
Other duties and responsibilities as required.
Qualifications
Bachelor's degree or equivalent work experience required. For degree, Business or related field preferred.
7 or more years of related experience in banking with at least three years of direct branch supervisory experience.
Thorough knowledge and understanding of Federal Reserve and other regulatory guidelines and operating procedures as well as general bank operations related to the servicing of checking accounts, ATMs, and other bank services.
Excellent verbal, written and interpersonal communication skills.
Excellent PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and systems.
Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
Must be self-motivated with strong initiative, accountability, and attention to detail.
The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.