"US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time"
Job Title : IT Field Tech Support(Retail domain)
Location : Orlando, FL (Onsite)
Duration : Fulltime permanent role
Note: Spanish is hugely preferred but all documents for work performed is in English.
Department: IT
Job Description: • Provide first point of contact for support issues at all stores. • Able to travel daily between stores. • Process service tickets/work logs related to KF related problems, train customers our KF applications and various wireless peripherals • Elevate complex issues/problems to appropriate team members • Troubleshoot and correct problems on site • Perform scheduled hardware and/or software installations.
Assist stores with: • Desktop applications, maintenance, and troubleshooting. • Network Equipment installation and troubleshooting (routers, switches, access points) • KF Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows etc. • Configure and/or troubleshoot Zebra handhelds, network and label printers. • Provide store training in Client's hardware use and software applications. • Work to gather information, or resolve issue independently or collaboratively • Quickly learn and retain relevant system knowledge • Support stores during Go live opening week. • Respond to customer inquiries and problem solving in a professional and effective manner • Provide feedback to manager regarding service failures or customer concerns • Maintain in depth working knowledge of Client's retail systems and processes • Perform other related duties as assigned
Qualifications:
Education: • College degree in IT or Equivalent certifications.
SKILLS & EXPERIENCE • Written and verbal communication skills. • Must be a self-starter with the ability to think and work independently. • Knowledge in network hardware or telecommunications, basic data communications troubleshoot, Cat5-Cat6 cable and RJ45 understanding. Capable of using equipment provided. • Strong customer service skills. • Well-organized and detail oriented. • Ability to handle multiple projects/responsibilities simultaneously. • Proficiency in MS Office applications. • Problem analysis and solving. • Strong decision making. • Able to take Initiative, being flexible with schedule. • Must be capable of lifting and/or carrying up to 30 lbs. • Bilingual in Spanish is a plus.
A reasonable, good faith estimate of the $45K per annum to $50K per annum with benefits for this position.