Onsite: Hybrid - 3 days onsite (Tuesday/Weds/Thursday), 2 days remote (Monday/Friday)
Day to day:
* Develop Documentation: Write, edit, and maintain user guides, API references, FAQs, and online help content that simplify complex technical information
* Collaborate Across Teams: Partner with engineers, product managers and customer-facing teams to gather insights, clarify requirements, and produce materials tailored to user needs.
* Create Engaging Content: Use visuals, examples, and clear language to help users quickly understand workflows, features, and functionality.
* Ensure Accessibility: Structure content for diverse audiences, including developers, researchers, and business users.
* Keep Content Updated: Continuously update documentation to reflect product changes, new features, and user feedback.
* Drive Standards: Contribute to the development of style guides and best practices to ensure consistency across all documentation.
Required Skills/Experience:
* 5+ years of experience in technical writing with cloud-based platforms or SaaS software.
* Technical Skills: Familiarity with APIs, software development concepts, and tools like Swagger, Markdown, Git, Confluence, or similar platforms.
* Communication: Exceptional written and verbal communication skills, with a knack for making complex concepts accessible.
* User-Centric Approach: A strong focus on understanding user needs and tailoring content to their workflows and challenges.
* Attention to Detail: Meticulous editing skills and a commitment to producing high-quality, error-free documentation.
* Adaptability: Comfortable working in a fast-paced, agile environment with evolving priorities.
Nice to Have:
* Experience writing for a life sciences audience or familiarity with R&D workflows is a plus.