Job Description:
POSITION: INSIDE POWER FRONT CHAT PRODUCT TECHNICAL ANALYST
LOCATION: Framingham, Massachusetts (DAY 1 ONSITE)
- Role is of a technical analyst that is responsible for Inside/Power front chat product
- Responsible for configuration and administration of this product
- Channels
- Users and roles
- Routing rules
- Ensure functioning of the tool across channels such as Dotcom, SBA, Quill, HI touch, Southwest, SPP, etc.
- Ensure both reactive and proactive pathways are functioning
- Responsible for addressing requests arriving at the 'Chat analyst' inbox
- Works on issues, INCs reported on the tool.
- Coordinates with vendor Power front on product level issues.
- Integration aspect could be out of scope and will be taken care by current engineering resource.
Skills
- Ideal: Prior experience with Inside/Power front chat product; delivered job duties listed above
- Acceptable: Prior experience with any chat tool; and delivered job duties listed above