Training Coordinator II provides and coordinates training to Members and Authorized Representatives seeking access and support to the Colorado Consumer Directed Attendant Support Services (CDASS) program. They work in compliance with the Federal/State Regulations and within the Department of Health Care Policy and Finance (HCPF) rules. They maintain and coordinate a caseload of Members enrolled in CDASS and support day-to-day operations and client advocacy as well as promote and help maintain a cohesive office environment.
JOB DUTIES
Maintain and coordinate a caseload of Members enrolled in CDASS
Coordinate Member's training needs in compliance with Federal/State Regulations, HCPF rules, and contract requirements
Communicate effectively
Comply with applicable legal requirements, standards, policies, and procedures
Demonstrate dependability
Ability to meet position requirements with minimal direct oversight
Demonstrate effective problem-solving skills
Exhibit computer efficiency
Maintain necessary skills and knowledge to coordinate workflow
Participate in professional development and training activities
Prioritize and multitask effectively
Be able to handle complex programs and special projects and ensure timely completion
Provide excellent customer service both to internal and external Members and Stakeholders
Ensure trainings are completed within the timeline established in the contract
Travel within the assigned geographic area as required or requested by Members
Be able to successfully represent the company at stakeholder meetings and community events
Receive and process referrals from Case Management Agencies
Follow-up on referrals by making initial contact, proving initial training overview, and scheduling training within established requirements or expectations
Track training and provide support to Members/Authorized Representatives to administer the program according to contract requirements
Be able to triage and handle escalated customer service issues
Review training curriculum documents for accuracy and completion and follow up with Members/Authorized Representatives as needed
Submit completed training to case managers for final approval
Complete appropriate and timely documentation on all activities of daily job performance
Assist in maintaining all databases and electronic files
Assist in state-wide case manager training or IHSS trainings within the established requirements as needed
Other duties as assigned
QUALIFICATIONS
Bachelor's Degree preferred
1 year of previous experience working with individuals with disabilities or the elderly in a training capacity
Be able to successfully pass a background screening
Bilingual in Spanish/English required
The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.