Only US residents will be considered in the selection process.
The role is responsible for the efficiency of the airport's operation, ensuring a quality service and maintaining the established punctuality rates, as well as complying with the company's procedures and security regulations.
Responsibilities
Supervise customers' check-in processes at counters, kiosks, boarding rooms, immigration, and customs areas, following the established operating procedures to ensure the on-time departure of flights while maintaining customer service standards.
Supervise compliance with security standards and procedures in operational processes (baggage services, boarding, etc.) to guarantee the integrity and safety of passengers.
Ensure the communication and updating of procedures and guidelines for operational processes to area personnel, as well as supervise that they have the required certifications and mandatory technical training.
Monitor compliance with baggage allowances, including hand luggage at counters and boarding rooms, to ensure the collection of fees for excess baggage when required.
Qualifications
Bachelor's degree in Administration, Business, or a related field.
2 years of related work experience; must be familiar with ground operations processes within airlines.
Excellent verbal, written, and interpersonal skills (English and Spanish).
Ability to prioritize and proven team leadership skills.
Service-oriented.
Important: The Talent Acquisition team at Grupo Aeroméxico will properly identify themselves and will never request payments or banking information during the selection process. Please check our job openings only through official channels.