Job Description:
Returns Organization
- Sort Returns in date order when mail is dropped off by the carrier (USPS, FedEx, etc.)
- Sort out non Fulfillment department packages and deliver them to the appropriate department.
- Sort out all Customer Service package and Return to Sender packages
- Organization of rejected returns for the Customer Service team
- Making sure all rejected returns are documented, bagged, and sorted appropriately
Processing Returns - Loop
- Processing all delivered returns in Loop Platform
- Thoroughly checking all returned pieces to ensure all are in new condition and follow return guidelines
- Separating out and discrepancies for further review
- Prompt communication with Client Care Lead + Client Care manager in slack on all return issues
- Ensure all returns are processed within 5 business days from the date of delivery
Client Communication
- Document all rejected returns using Slack
- Reaching out to clients via Gorgias platform with Reject returns macros or regarding any return discrepancies.
- Looking into return discrepancies in the Shopify Platform
- Manually adjusting/refunding returns in Shopify as needed