Customer Service Representative at National Distributors Leasing, Inc. in Sellersburg, Indiana

Job Description:

• Be a driven and success oriented team-player
• Fill loads for our trucks and drivers effectively and efficiently
• Add and drop loads as needed throughout the day
• Track all activity in our TMS software
• Support other critical daily tasks including: billing and auditing

• Be a positive team player
• Our culture and morale is extremely important to our company's team environment. We expect you to have a positive attitude and be a strong support to your fellow team members.
• Be adaptable while maintaining a positive attitude. Changes happen everyday in our industry and we need you to stay positive when changes occur.
• Work with employees and company leadership in a professional manner.
• Responsible for finding loads for our trucks and drivers
• Continually improve efficiency and profitability in finding truck loads
• Make last minute changes as needed
• Think outside-the-box to find solutions and come up with solutions
• Be assertive to get the job done
• Be able to multi-task and handle multiple variables when making decisions
• Work deals and negotiate with brokers
• Use Software Systems Effectively
• Track daily activities in our TMS software
• Regularly search and place load bids on DAT
• Become effective using all in-house software and processes
• Accept the Challenge
• Accept new challenges
• Find new ways to overcome obstacles
• Handle differing demands from multiple people
• Able and eager to accept constructive criticism
• Investing in Self-Improvement
• You should consistently be reading books and courses that help you be more effective in your role
• Be a "learning machine" on how to be more efficient with day-to-day operations.

• Communication Skills
• You're going to be talking to company leadership, ownership, co-workers, brokers, and customers on a regular basis. It's important you have the ability to communicate professionally and with strength. You need to be able to sell your ideas internally, and negotiate externally.
• The ideal person will be comfortable working with various personalities and able to adapt to changing environments
• Work History and Working Knowledge
• Customer service
• Account management
• Problem resolution
• Objection handling and negotiation
• Customer Service
• You have experience working with a wide range of personalities and people with various job title, roles, etc.
• Attention to Detail
• You will need to maintain accurate records and coordinate timing across multiple parties
• Organized
• Your desktop is clean and not a mess with nine hundred things saved on it. Every single detail matters when representing NDL and working with team-members, customers, brokers and vendors.
• Adaptable
• Plans change all the time! You need to roll with the changes as they come. We know that oftentimes a change to plans can be frustrating, it's important to always work as a team-player to meet company objectives.
• Problem-Solver: and be willing to challenge the status quo
• Able to be creative and offer new ideas

• Time
• 8:00am - 5:00pm M-F with a one hour lunch break
• You'll be working at the office at the Sellersburg, IN terminal.
• Compensation:
• Salary: commensurate with experience
• Health benefits

• Potential - Annual reviews for feedback and improvement.
• Any professional development books/courses purchased will be reimbursed with prior review and approval.
• Paid vacation and sick time.
• Regular team social gatherings for team-building