The Office Associate will support several departments at Forward Science. The ideal candidate will provide excellent customer service to employees throughout our organization by maintaining a positive attitude in a fast-paced and supportive working environment. A successful Office Associate at Forward Science will process orders, create labels, manage calls, and support the sales team with up-to-date information from our customers. The role requires someone who is well-organized and detail-oriented with an ability to multitask and prioritize diverse tasks. This position is a full-time role that will work with employees throughout the company.
Essential Capabilities
Demonstrated excellent customer service
skills with clear and timely communication to stakeholders.
Working knowledge of all relevant systems and software
Specific Responsibilities and Key Objectives
Screen, and direct calls, emails, and online inquiries.
Provide ongoing support to the sales team by directing leads, compiling reports and data management
Daily processing of incoming product orders
Answer and transfer incoming inquiries and customer requests
Assist with database updating, accuracy and management
Assist with onboarding and offboarding employees
Assist departmental and organizational purchasing
Create and edit documents and spreadsheets
Assist with scheduling and coordinating company events and conferences, including preparation of itineraries and travel accommodations
Assist with the execution of marketing campaigns
Print, organize, and stock marketing materials
Continual learning to understand Forward Science products and FDA compliance
Office related duties as assigned
Time Management and Role Responsibilities
Lead the processing of orders for all FS products
and sales commissions. Manage the flow and
organization of interdepartmental information. (60% of time)
Develop and maintain a working
understanding of all FS products
Answer questions, screen, and direct calls,
emails, and online inquiries
Process incoming product orders
Lead and assist departmental and
organizational purchasing
Identify efficiency and cost savings
opportunities when possible
Assist in the management of all office related
activities. Ensure the consistent and predictable
flow of information for internal and external
stakeholders. (30% of time)
Consistent database entry, alignment, and
updating
Print, organize, and stock marketing
materials
Assist Office Manager as needed with duties
as assigned
Assist office operations, talent development
process, and employee engagement activities. (10% of time)
Process employee paperwork
Assist employee engagement activities
Assist onboarding and offboarding
employees
Organize and assist events internal and
external events
Duties as assigned
Desired Skills
Well-organized and detail-oriented with an ability to multitask and prioritize
appropriately
Knowledgeable of Microsoft Office and other office management tools and applications
Proven ability as an office associate, office administrator, or other relevant position.
Experience utilizing a CRM
Ability to communicate in person, in writing, and over the phone
Flexibility to support all necessary departments
Strong work ethic
Growth
For the right candidate, there will be an opportunity for growth in compensation and
responsibilities.
About Forward Science
Forward Science is a privately held MedTech company based in Houston, Texas. Forward Science was founded in 2012 by two biomedical engineers with the goal of innovating technology to change more lives. Being completely vertically integrated, Forward Science designs, develops, manufactures, commercializes and supports its products in-house, ensuring the highest quality of standards coupled with superior service. Forward Science has quickly evolved into the industry leader for providing oral healthcare products worldwide.