American Insurance and Financial Services, Inc., established in 1996, is a full-service insurance agency located in Nottingham, MD. Our agency is not price -oriented but coverage oriented, finding customers the best coverage for the best price. We focus on taking care of clients with a 93% retention rate, emphasizing relationship building and good people.
Role Description
This is a full-time role (with the possibility of going hybrid) for a Licensed Personal Lines Customer Service Agent at American Insurance and Financial Services, Inc. The role involves providing exceptional customer service, support, and satisfaction to clients. While the position is primarily based in Nottingham, MD, some remote work is also possible.
Qualifications
Customer Service Representatives, Customer Support, and Customer Service skills
Ability to deliver exceptional Customer Satisfaction and Customer Experience
Strong communication and interpersonal skills
Knowledge of insurance products and services
Experience in a similar role within the insurance industry
Proficiency in relevant software and systems
Attention to detail and organization skills
Licensing as a Personal Lines Customer Service Agent