Desktop Support Technician
at Compunnel Inc.
in
Harrodsburg,
Kentucky
Posted in Other about 19 hours ago.
Type: full-time
Job Description:
Key Responsibilities:
- Provide technical support and troubleshooting for computer systems, hardware, and software issues.
- Perform Active Directory administration for user management.
- Provide remote and in-person support for desktop systems, including Windows 7/10, Office 365, and other software applications.
- Troubleshoot Cisco VPN and Citrix connectivity issues.
- Support and deploy hardware, including imaging and configuration of devices.
- Manage IT assets and track hardware inventory.
- Install, configure, and support various software, including Adobe products and Check Point endpoint client software.
- Support Microsoft Teams, ServiceNow, and other collaboration tools.
- Assist with on-call 24/7 support on a rotational basis.
Required Skills:
-
1-3 years of IT experience with a focus on hardware support and troubleshooting.
- Proficiency in Active Directory, Cisco VPN, CompTIA A+, and ServiceNow.
- Experience with Windows 7/10 and Office 365.
- Strong knowledge of hardware support, troubleshooting, and deployment.
- Familiarity with Citrix, Dameware, and Altiris Deployment.
- Experience with asset management and printer support.
Preferred Qualifications:
- Certifications such as CompTIA A+, CompTIA Network+, or similar.
- Experience with Microsoft Teams, Check Point, and other remote support tools.
Job Requirements:
- Availability for on-call 24/7 support on a rotational basis.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational and time-management skills.
- Excellent verbal and written communication skills.
- Ability to troubleshoot and resolve technical issues promptly and efficiently.
Additional Information:
- Light travel may be required for event support or remote sites.
- Opportunity for future development within the organization after 1.5 to 2 years.