Customer Experience Manager, onsite in Farmingdale
Our manufacturing client is looking for a confident and successful Customer Experience Manager!
Join our client's team in Farmingdale as a Customer Experience Manager, offering a competitive salary of 80-85K plus bonus and multiple choice, top-tier benefits including 401(k) and more!
This unique position is all about making a difference. They are seeking a proactive individual to fill this newly established role, someone who is ready to contribute ideas and influence decision-making processes. Ideal candidates will have a track record of success in a manufacturing setting and innovative strategies to reinvigorate the department.
As the Customer Experience Manager, you will be hands-on, leading a small team handling a substantial volume of calls (both inbound and outbound) as well as managing communication through email and chat channels. Your responsibilities will include nurturing B2B relationships, working closely with sales and logistics teams. A data-driven approach is key in this role, as you will focus on metrics and analysis to optimize your team's performance.
The potential for growth in this position is limitless! Plans are underway to expand the team and introduce a new department under your leadership, offering exciting prospects for professional development and advancement.
Please reach out to dc@nielsenstaffing.com with resume and interest!