The Customer Support Administrator will serve as the first point of contact for customers, handling inquiries, coordinating with sales representatives, and managing administrative tasks. This role is ideal for a tech-savvy, organized individual who excels in customer service and enjoys working in a casual, team-oriented setting.
Key Responsibilities:
Respond to customer inquiries via phone, email, and walk-ins, ensuring excellent service.
Handle warranty issues and follow up with past customers to assess satisfaction with completed projects (e.g., roofing, windows).
Schedule appointments for sales representatives and assist in coordinating final project measurements with clients.
Manage warranty claims, maintain clear documentation, and ensure timely resolutions.
Record customer needs and relay information to the sales team for follow-up.
Order supplies for projects and maintain data accuracy during the company's transition to paperless systems.
Support team operations by collaborating with internal departments to streamline communication.
Qualifications:
Education: High school diploma or equivalent required; college coursework preferred.
Experience: 1-2 years in customer service or administrative roles; experience in industries such as HVAC, lawn services, or home improvement preferred.
Technical Skills:
Proficient in MS Office (Excel required; QuickBooks experience is a plus).
Strong data entry skills and comfort working with computer systems.
Perks:
Casual and relaxed work environment.
Company swag provided.
Catered lunches every other Friday.
Opportunities for team-building events, including sports tickets.